Team Coach

PAYLOCITY CORPORATION • Meridian, ID

1d • Onsite

About The Position

The Team Coach is responsible for guiding newly hired Account Managers (AMs) through a structured onboarding experience focused on coaching, performance feedback, and hands-on development. Team Coaches are assigned to support AMs throughout their training program, following them during L&D training and continuing that support through the ramp-up phase. They will provide hands-on development, targeted coaching, and performance feedback during training and in a live production environment. This support is essential to building confidence, reinforcing training, and accelerating speed to proficiency.

Throughout training and an AM ramp-up period, Team Coaches ensure continuity, accountability, and alignment with performance metrics. Team Coaches partner closely with the AM’s assigned Team Lead (TL), and complement Team Leads by reinforcing expectations, facilitating performance handoffs, and driving AM proficiency and retention. Team Coaches also collaborate with L&D to identify training gaps and recommend enhancements that support business needs.

Requirements

• Minimum 1 year of experience as an Account Manager in Service (Internal Applicants)
• Expert-level knowledge of Salesforce, HR & Payroll, Ancillary Products, and Service Bureau preferred
• Strong organizational skills and ability to manage multiple priorities
• Exceptional communication skills with the ability to teach and reinforce new concepts effectively
• High attention to detail, analytical thinking, and problem-solving abilities
• Proficiency in Microsoft Outlook and Office Suite (Word, PowerPoint, Excel)
• Ability to sit for extended periods (typically 7–8 hours/day)
• Ability to operate a computer, phone systems, and multiple software programs simultaneously

Nice To Haves

• Prior experience in coaching, mentoring, or training preferred

Responsibilities

• Coach and train newly hired AMs to reinforce training content and build role confidence.
• Support AMs during their assigned ramp-up period, following assigned classes to ensure continuity and accountability for AM KPIs and performance metrics.
• Collaborate with Team Leads by sharing observations and align on coaching strategies for AM success.
• Provide timely feedback to the AM’s leadership to support potential performance conversations.
• Facilitate “Experience the Work/Do the Work” sessions using live and recorded calls, cases, and emails to simulate real-world scenarios.
• Evaluate new team members and communicate progress through journals, 1:1 coaching, group sessions, and leader check-ins.
• Conduct weekly coaching sessions focused on Quality Assurance (QA), performance metrics, and behavioral development during the first month of production.
• Collaborate with L&D and business leadership to identify and implement course enhancements that reflect evolving business needs.
• Act as a process champion and subject matter expert to bridge knowledge gaps via course updates and interactive learning exercises.
• Support client work as needed based on business volume and operational priorities.
• Identify AMs requiring additional support and deliver targeted coaching to improve performance and retention.
• Perform other duties as assigned.

Benefits

• We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.
• And if it’s career development you desire, we provide that, too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed