TBF Project Coordinator

DBS Residential Solutions•Eden Prairie, MN

17h•$22 - $27•Onsite

About The Position

DBS Residential Solutions, Inc., a regional leader in basement waterproofing, foundation & crawl space repair, concrete repair, basement finishing, and whole-home energy solutions, is looking for a TBF Project Coordinator to join our growing team. This role is ideal for someone who thrives on organization, communication, and creating an exceptional customer experience while supporting field teams and subcontractors. What We Would Provide You A trusting, respectful, and fun culture The best tools and training to get the job done right A solid pay and benefits package including health, vision, dental, and 401(k) A team you can be proud of (voted Best Place to Work the last two years!) Opportunities for professional growth and development

Requirements

Strong customer service mindset with the ability to manage multiple priorities
Excellent verbal and written communication skills
High level of organization and attention to detail
Ability to accurately perform data entry and manage documentation
Comfort using computers, CRM systems, and standard office software
Ability to problem-solve, work independently, and collaborate as part of a team
Ability to understand, speak, read, and write English
High school diploma or GED preferred
One (1) or more years of experience in customer service or project coordination preferred
Equivalent combination of education and experience demonstrating the ability to perform the role

Responsibilities

Serve as the primary point of contact for basement finishing customers, scheduling installations and following up on project-related needs
Schedule pre-project visits and create project packets and job timelines for each project
Source job drawings from architects and assist with permit applications
Communicate proactively with customers throughout the project lifecycle
Provide administrative support including change orders, upgrades, and subcontractor agreements
Maintain Gantt charts to track completed and upcoming work
Close out completed projects by requesting 5-star reviews, sending feedback forms, warranty packets, and thank-you gifts
Ensure all job information is accurately entered into CRM systems
Support invoice approval for subcontractors in coordination with Accounts Payable
Work closely with the TBF Field Supervisor, subcontractors, and trade partners
Deliver a remarkable customer experience that aligns with DBS values
Maintain regular, reliable on-site attendance
Perform all other duties as assigned