TBF Project Coordinator

DBS Residential Solutions • Eden Prairie, MN

22h • $22 - $27 • Onsite

About The Position

DBS Residential Solutions, Inc., a regional leader in basement waterproofing, foundation & crawl space repair, concrete repair, basement finishing, and whole-home energy solutions, is looking for a TBF Project Coordinator to join our growing team. This role is ideal for someone who thrives on organization, communication, and creating an exceptional customer experience while supporting field teams and subcontractors.

Requirements

• Strong customer service mindset with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• High level of organization and attention to detail
• Ability to accurately perform data entry and manage documentation
• Comfort using computers, CRM systems, and standard office software
• Ability to problem-solve, work independently, and collaborate as part of a team
• Ability to understand, speak, read, and write English
• High school diploma or GED preferred
• One (1) or more years of experience in customer service or project coordination preferred
• Equivalent combination of education and experience demonstrating the ability to perform the role

Responsibilities

• Serve as the primary point of contact for basement finishing customers, scheduling installations and following up on project-related needs
• Schedule pre-project visits and create project packets and job timelines for each project
• Source job drawings from architects and assist with permit applications
• Communicate proactively with customers throughout the project lifecycle
• Provide administrative support including change orders, upgrades, and subcontractor agreements
• Maintain Gantt charts to track completed and upcoming work
• Close out completed projects by requesting 5-star reviews, sending feedback forms, warranty packets, and thank-you gifts
• Ensure all job information is accurately entered into CRM systems
• Support invoice approval for subcontractors in coordination with Accounts Payable
• Work closely with the TBF Field Supervisor, subcontractors, and trade partners
• Deliver a remarkable customer experience that aligns with DBS values
• Maintain regular, reliable on-site attendance
• Perform all other duties as assigned

Benefits

• A trusting, respectful, and fun culture
• The best tools and training to get the job done right
• A solid pay and benefits package including health, vision, dental, and 401(k)
• A team you can be proud of (voted Best Place to Work the last two years!)
• Opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED