Taxpayer Information Representative

Tulsa County

1d•Onsite

About The Position

Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes. Must be able to lift 40 pounds in order to transport, set up and breakdown equipment needed in order to facilitate payment collection at offsite location. EXAMPLES OF WORK PERFORMED: Entry Level. Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees, and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans checks daily for balancing. Verifies cash taken in the cashier division and prepares the deposit for the bank. Under general supervision, the Taxpayer Information Representative performs the following duties as the coordinator on a rotating basis as Coordinator (approximately every other month.): Open power file and distribute daily bags and balance daily work. Update schedule and work the daily bag for anyone who is out for the day. Make sure the phones are covered with 4 to 6 employees during busy times and 3 during non busy times. Sort through all incoming mail, distribute mail to appropriate employees and assign payments to deputies. Assign reject report to deputy. Answer questions from other deputies. At the end of the day make sure all daily bags are in power file and power file is locked, make sure everyone is logged out of the phone system at 5:00 p.m. Perform other duties as assigned

Requirements

Skill in public relations dealing with general public; in strong interpersonal relation applicable to handling customers; in communicating; written and oral, including proper telephone etiquette.
Knowledge of PC programs such as Microsoft Word and Excel; Office policies and procedures, and functions of other county Offices and of ad valorem tax collection cycle.
Extensive knowledge of state statutes as they relate to the ad valorem tax sale.
Ability to operate Office machines including personal computer word processing and spreadsheets, 10-key by touch speed of at least 7,500 keystrokes per hour, typewriter, microfilm/scanner equipment, copier and fax; perform more than one job function at a time, to deal tactfully with others; and to perform mathematical calculations with speed and accuracy, typing of 45 words per minute.
Design spreadsheets and assist in training.
All employees are required to extensively cross train for one or more other job duties of the Office.
High school diploma or general education degree (GED) supplemented by courses in typing, personal computers, 10-key, etc., and over one year qualifying experience.
Ten key skills of 7,500 keystrokes per hour.
Type/Keyboarding of 45 words per minute.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs.
Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions.
This job requires thinking, concentrating, learning and remembering.

Responsibilities

Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence.
Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary.
Analyzes and determines acceptability of payments.
Calculates fees, and calculates interest accruing monthly for delinquent accounts.
Enter address changes to tax rolls.
Corresponds with taxpayers when necessary and maintains files.
Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail.
Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales.
Scans checks daily for balancing.
Verifies cash taken in the cashier division and prepares the deposit for the bank.
Open power file and distribute daily bags and balance daily work.
Update schedule and work the daily bag for anyone who is out for the day.
Make sure the phones are covered with 4 to 6 employees during busy times and 3 during non busy times.
Sort through all incoming mail, distribute mail to appropriate employees and assign payments to deputies.
Assign reject report to deputy.
Answer questions from other deputies.
At the end of the day make sure all daily bags are in power file and power file is locked, make sure everyone is logged out of the phone system at 5:00 p.m.
Perform other duties as assigned