PSA Field Customer Information Representative

METRO • Houston, TX

1d

About The Position

Basic FunctionThrough a variety of project assignments, Field Customer Information Representatives will provide service and project related information to METRO customers through on-board bus/rail engagement. Field Customer Information Representatives will also promote and raise awareness about transit services during major sporting events, conventions, community events and transportation fairs. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.Responsibilities and Specific Duties
This is a temporary PSA job assignment not to exceed six (6) months in duration.

Requirements

• High school education and two years college level work or equivalent and at least two years’ experience working in a similar customer service-related field is desirable. Commensurate experience may be considered in lieu of college level work.
• Minimum three (3) years of related experience in a customer service field.
• Must possess effective public relations skills and professionalism to interact with customers in a courteous manner that positively represents METRO.
• Ability to effectively interact with the general public including the elderly, disabled, and persons with varied learning proficiencies.
• Experience and patience dealing with potentially irate customers.
• Ability to convey information concisely and easy to understand.
• Ability to communicate with all levels of Individuals in person using tact and diplomacy.
• Ability to read maps and schedules and communicate key message points.
• Requires a valid Texas driver's license.
• Excellent communication (written/verbal) skills.
• Strong organizational skills and the ability to work independently.
• Knowledge of personal computers and related software; Microsoft Office Suite.
• Ability to work for extended periods of time outside and/or riding buses.
• Field Customer Information Representatives will be required to complete a minimum two-week training class on METRO's "New Bus Network" including soft skills training and training on general METRO information.

Nice To Haves

• Bilingual in Spanish, Vietnamese, or Chinese a plus.
• Spanish, Chinese and Vietnamese language skills a plus.

Responsibilities

• Provide service and project related information to METRO customers on buses, rail and at METRO transit centers and key transfer locations.
• Provide bus and rail service information to METRO customers and visitors on rail platforms, key bus stop locations, hotels and entertainment venues during major sporting events and conventions.
• Promote and raise awareness about METRO services at community events and transportation fairs.
• Obtain customer feedback on METRO services by riding bus routes and rail lines to conduct customer surveys.
• Flexibility to work weekends and other varied shifts as assigned.
• Adheres to all policies, procedures and provisions of the company and department.
• Meets acceptable productivity level for position.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS methods and principles in their daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED