Customer Field Representative I

Enbridge•Raleigh, NC

9d•Onsite

About The Position

At Enbridge, we deliver safe and reliable natural gas to millions of customers throughout North Carolina, and we do that by fueling our dedicated and skilled workforce. Whether you enjoy the outdoors or prefer the office environment, we value inclusion and diversity in all faucets of our business. It's not just a job, it's a career! We know that family is important and that's why we offer competitive benefits, a savings plan, and generous time off. When required, we also provide training. This level would typically have a minimum of one to two years of directly related experience or equivalent certification. Basic understanding of common office software and equipment. Depending upon the nature of the work, progression from this level may require: a) the incumbent bidding for higher level work, or b) the incumbent taking on broader or deeper tasks. We are looking for a Customer Field Rep I to join our team! Important Note: This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing. This position reports to our Raleigh Operations in North Carolina. Note: This role requires training in Apex, NC for up to 5 months before transitioning to the Raleigh office. The primary focus of this role is to accomplish a broad range of basic business support services tasks. Focus may be on one or more basic tasks, with some ability to prioritize work or choose from a number of known options to solve basic problems or complete tasks. Decision making is closely guided by guidelines and/or incumbents have immediate access to guidance or supervision. Communication may be verbal or written but typically involves the relay of basic facts and use of predetermined content with minor modification, forms, or protocol. No formal supervision exercised by this position, however, role may be required to provide basic guidance to junior employees. The impact of the role is typically confined to the immediate work unit and may result in delays in processing business support tasks.

Requirements

0-2 years’ experience in related field.
Basic knowledge and skills in customer service and credit/collections.
Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook
Ability to use hand tools such as a meter key and adjustable wrench.
Basic troubleshooting, problem-solving, and mathematical skills for reviewing customer accounts.
Basic ability to use mapping technologies and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns.
Ability to retain knowledge of company’s credit policies and North Carolina Utilities Commission rules and regulations.
Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner.
Ability to effectively read gas meters, and properly research and record meter and account information on a computer.
Ability to work independently and as part of a diverse team.
Ability to frequently travel to customers’ premises, where encounters with agitated customers or dogs and other animals may occur.
Ability to balance and prioritize workload based upon time of year.

Nice To Haves

A demonstrated knowledge of safety procedures.
A good mechanical aptitude.
A demonstrated ability to use and comprehend mathematical calculations and formulas.
Bilingual (Spanish) candidates.

Responsibilities

accomplish a broad range of basic business support services tasks
prioritize work or choose from a number of known options to solve basic problems or complete tasks
relay of basic facts and use of predetermined content with minor modification, forms, or protocol
provide basic guidance to junior employees