Health Information Representative

Center for Family Health•Jackson, MI

About The Position

Health Information Representative Jackson, Michigan | Center for Family Health Make a difference in your community—every day. Why This Role Matters As a Health Information Representative at CFH , you play a key role in ensuring patient records are accurate, secure, and up to date. Your work supports providers, protects patient privacy, and helps ensure smooth coordination of care. Though much of your work happens behind the scenes, its impact is felt across our entire organization — and most importantly, by the patients we serve. At CFH, you’ll be part of a supportive team that values accuracy, collaboration, and compassionate care. What We Offer We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Medical, Dental & Vision Insurance Flexible Spending Account (FSA) & Health Savings Account (HSA) Employee Assistance Program (EAP) Short-Term & Long-Term Disability Employer-Paid Life Insurance + Voluntary Life Options 403(b) Retirement Plan with 3% employer match after one year Continuing Education Fund Public Service Loan Forgiveness (PSLF) eligibility Generous Paid Time Off 9 Paid Holidays + 1 Personal Holiday Perfect Attendance Bonus (eligible hourly staff) Discounted Jackson YMCA Membership Your Day-to-Day In this role, you will: Process and distribute incoming patient information (mail, fax, interoffice) Scan, file, and maintain accurate electronic health records Manage and track patient medical forms (FMLA, STD, health appraisals, CNM orders, etc.) Close the loop on referrals and diagnostic orders Process medical record requests from patients, insurance companies, attorneys, and agencies Assist patients with portal access and record requests Ensure compliance with HIPAA privacy standards and confidentiality practices Collaborate with providers and departments to support accurate documentation and continuity of care What Makes You a Great Fit High school diploma or equivalent (required) Previous office or healthcare administrative experience preferred Strong organizational skills and attention to detail Ability to manage high-volume tasks with accuracy Excellent written and verbal communication skills Strong customer service mindset Knowledge of medical terminology preferred Ability to maintain strict confidentiality and adhere to HIPAA guidelines Apply Now Apply Today: My Job Search We look forward to learning more about you! Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Requirements

High school diploma or equivalent (required)
Strong organizational skills and attention to detail
Ability to manage high-volume tasks with accuracy
Excellent written and verbal communication skills
Ability to maintain strict confidentiality and adhere to HIPAA guidelines

Nice To Haves

Previous office or healthcare administrative experience preferred
Strong customer service mindset
Knowledge of medical terminology preferred

Responsibilities

Process and distribute incoming patient information (mail, fax, interoffice)
Scan, file, and maintain accurate electronic health records
Manage and track patient medical forms (FMLA, STD, health appraisals, CNM orders, etc.)
Close the loop on referrals and diagnostic orders
Process medical record requests from patients, insurance companies, attorneys, and agencies
Assist patients with portal access and record requests
Ensure compliance with HIPAA privacy standards and confidentiality practices
Collaborate with providers and departments to support accurate documentation and continuity of care