Tax Resolution Specialist

isolved•Phoenix, AZ

About The Position

The isolved Tax Department is looking for team members who enjoy payroll taxes, research, and resolution. As a Tax Resolution Specialist, you will act as a detective and problem-solver who digs into tax requirements to identify the root cause of cases. The Tax Resolution Specialist will be responsible for working with customers to help resolve payroll tax notices, complete amended tax returns and work directly with clients through CRM, email & phone. Our underlying goal is to reach the best possible outcome for our customers, while building relationships with key agents at various tax agencies.

Requirements

Have a passion for technology
Embrace constant change and welcome it!
Possess effective communication and negotiation skills
Are detail oriented with exceptional oral, written, and interpersonal capabilities
Can demonstrate working knowledge of Microsoft Word, Excel, Outlook, and web-based applications
Work well under pressure and can meet strict deadlines
Possess a Bachelor's Degree (Preferred)
Are savvy in multi-state tax and payroll rules
Have experience in e-filing federal tax returns, state tax returns, and W-2's

Nice To Haves

Have experience working at a Payroll Service Bureau (this is a PLUS)

Responsibilities

Resolving in-depth payroll tax issues across various taxing agencies that include federal, state, and local agencies
Preparation of amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations are met
Reviewing and processing of adjustments for quarter-end and year-end tax processing to ensure accurate reporting
Accurate and timely preparation and submission of payroll taxes and returns
Acting as a client advocate for payroll tax filing matters
Maintaining the tax database while preserving data integrity
Completing EFT registrations as needed and mail, email, or fax to agency
Updates to existing Client rate changes via SUI Rate Exchange
Articulating changes in tax compliance requirements to our Development Team
Participating in streamlining future processes