Error Resolution Specialist

SunSoft Online • Phoenix, AZ

3d

About The Position

• This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review. • This position will consult a procedural manual for direction. You will be working in multiple systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors; • This position is production and quality based and is driven by deadlines that are expected to be met.

Requirements

• Knowledge of: Banking credits and debits. Computer skills: Microsoft Word, Excel, Outlook, Google Suites
• Skill in: Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve. Multitasking and attention to detail. Interpersonal relationships.
• Ability to: Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions. Perform tasks with precision and speed
• Working in a production-based environment with high accuracy and deadlines
• Intermediate computer skills- Google Suites and Microsoft Office
• Working in an office setting - individually and collaboratively
• High school diploma or GED

Responsibilities

• Research, Analyze and Validate documents and payments
• Consult a procedural manual for direction
• Acquire information or correct inaccurate material
• Perform mathematical calculations, cross-referencing, and researching of system and taxpayer errors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees