Tax Processing Supervisor

Security Finance•Spartanburg, SC

36d•Onsite

About The Position

Tax Processing Supervisor Full-Time | Corporate Office | 1040 Tax Services About Security Finance Security Finance is a long-standing, stable leader in the consumer finance industry, serving customers across the United States for more than 60 years. We are committed to delivering exceptional service, investing in our communities, and helping our customers build stronger financial futures. If you're looking for a career with a company known for stability, growth, and promoting from within, this could be the perfect opportunity. We are searching for a Tax Processing Supervisor to lead our seasonal tax team, support our branch network, and ensure all IRS, state, and internal requirements are met. This is a high-impact role supporting our national tax program, combining leadership, training, compliance, and hands-on tax expertise.

Requirements

At least two tax seasons with 1040 Tax Services OR equivalent individual tax processing experience.
Advanced knowledge of Individual Income Tax Law.
Working knowledge of IRS electronic filing procedures.
Strong Excel and Word skills; highly computer literate.
Excellent verbal and written communication and customer service skills.
Ability to train and supervise seasonal staff and lead large-scale regional training sessions.
Willingness to meet IRS requirements for PTIN and participate as a 'responsible official.'
Seasonal travel required for regional training.
High school diploma or equivalent required.

Nice To Haves

Enrolled Agent credential preferred OR willingness to obtain.

Responsibilities

Supervise seasonal tax staff, including interviewing, assigning territories, managing schedules, and monitoring call volume.
Oversee accuracy and compliance in processing IRS, State, Bank, and internal tax forms.
Provide real-time telephone support to branch employees, Supervisors, and State Leaders.
Deliver customer relations support to tax customers as needed.
Develop and administer tax training modules, tutorials, exams, practice returns, and reference materials.
Conduct live and webinar-based trainings across multiple regions.
Maintain and report employee status for preparers and tax sales employees.
Review amendments and IRS/State letters submitted by customers.
Report Continuing Education hours to the IRS.
Ensure accurate phone logs and quality conversations with branch personnel.
Maintain consistent, reliable attendance-especially during the high-volume tax season.