Tax Examiner I (Temporary Aide)

State of Colorado•Denver, CO

54d•Hybrid

About The Position

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! The Department of Revenue's Taxpayer Service Center employs representatives trained to address citizens' tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as a Temporary Tax Examiner. For example, instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures and; making authorizations or denials of refunds or assessments. Moreover, the Temporary Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters. Our work culture is based on teamwork, accountability, dependability and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy! Does this all read very interesting to you? Do you possess experience or qualities mentioned above? If so, this may be the perfect opportunity for you! Read more about the specific duties and how to apply. Call Center: Call Center Tax Examiners must be able to analyze and understand the tax issues in a fast-paced environment, and explain the issues to the taxpayers so that they understand. This is a technical customer service position. Our staff answers inbound calls from the public. We answer both specific and ambiguous tax questions on all taxes administered by the Department of Revenue when callers are unclear, confused, or uncertain about our statutes/policies/procedures. We analyze accounts for accuracy and completeness, making adjustments as necessary, and explain adjustments to the callers. We respond to telephone inquiries concerning letters and notices of balance due from the Department, request supporting documentation if needed, and take the necessary steps to resolve errors utilizing the Department's tax software. The work may include understanding how the Department cooperates with other tax entities such as the IRS, other states, and city, county, or local taxing authorities. Service Center: Our primary function as customer service representatives is to interact directly in a face to face environment with customers. We are knowledgeable in all tax types and assist walk ins' with any tax issue they face. We set up new sales and withholding accounts. Many of our walk in's have received a letter or have documentation supporting their claim. We adjust all DOR tax returns, waive penalty, issue refunds, or bills as necessary. Our Service Center personnel are trained in using our website, forms , and educating our walk in clientele. PLEASE NOTE: The hours for this position are Monday through Friday 8:00 AM to 4:45 PM. New Examiners are required to report to the Denver office at 1351 5th Street, Suite 100, Denver, CO. 80204 daily, for the duration of training. All training is in-office and lasts for 3-4 months. This training period includes classroom training and on-the-job training. Once training has successfully been completed, unless there are circumstances that prevent it, the examiner is expected to move to a work from home environment with an occasional requirement to travel to the Denver office. Candidates who live 75 miles or more from the Denver location should discuss travel requirements with the supervisor at the time of the interview. This announcement may be used to fill multiple vacancies within the Taxation Division. Individual work groups have varying responsibilities and job duties. This is a paid temporary position limited to a maximum of 9 months from the date of hire. In addition to being a fantastic place to work, the Department of Revenue offers all temporary employees paid sick leave. Temporary employees accrue one hour of sick leave for every 30 hours worked, capped at 48 hours. Residency Requirement: This posting is open to current and non-current residents of the State of Colorado at the time of submitting your application. However, if you are selected and accept the position, you will be required to establish residence in the State of Colorado.

Requirements

Two (2) years of experience in bookkeeping, technical accounting, tax administration, business economics, finance, call center, high volume Customer Service or related experience.
High school diploma or General Education Diploma (GED)
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Final candidates must also complete a successful background investigation and reference check prior to appointment.
Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

Nice To Haves

Experience working in public facing customer service
Experience working with tax administration
Familiarity with GenTax software
Proficient with Microsoft Word and Excel
Previous call center experience

Responsibilities

Instructing taxpayers on completion of applicable forms and documents
Making determinations of appropriate tax collection procedures
Making authorizations or denials of refunds or assessments
Providing the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters
Analyze and understand the tax issues in a fast-paced environment
Explain the issues to the taxpayers
Analyze accounts for accuracy and completeness, making adjustments as necessary, and explain adjustments to the callers
Respond to telephone inquiries concerning letters and notices of balance due from the Department, request supporting documentation if needed, and take the necessary steps to resolve errors utilizing the Department's tax software
Interact directly in a face to face environment with customers
Assist walk ins' with any tax issue they face
Set up new sales and withholding accounts
Adjust all DOR tax returns, waive penalty, issue refunds, or bills as necessary
Using our website, forms , and educating our walk in clientele

Benefits

Temporary employees accrue one hour of sick leave for every 30 hours worked, capped at 48 hours.
Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA).
They also receive Workers' Compensation coverage.
Non-permanent temporary employees are ineligible for all State of Colorado Benefits except for CSEAP benefits and Colorado Public Employees' Retirement Association PERA retirement employer contributions.

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