Tax Compliance Officer IV

State of Vermont•Calais, VT

50d•$57,200 - $89,315•Onsite

About The Position

There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and help shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen families, and much more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team. The Department of Taxes' Compliance Division seeks a talented individual who wants to support public programs through the accurate and equitable collection of Vermont taxes. This position will be involved with the review of taxpayer records for compliance and providing education to taxpayers. About The Compliance DivisionThe Compliance Division is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team includes auditors, tax examiners, analysts, tax collection agents, and support staff.

Requirements

Be inquisitive, collaborative, digitally proficient and self-motivated
Have a desire to learn new skills and software used for tax administration
Excellent communication skills, including the ability to communicate challenging topics to individuals with varied backgrounds.
Holistic thinker, ability to connect the dots to assist taxpayers in achieving compliance.
Thrives in a busy work environment.
Has a growth mindset, is flexible and adaptable in a changing work environment.
Four (4) years or more of professional level experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
Five (5) years of more of experience in tax preparation or relatable customer service experience.

Responsibilities

Collect unpaid taxes on behalf of the state via phone, or otherwise
Arrange formal payment agreements, propose settlements, and when appropriate, waive selected penalties
Establishment of personal liability and initiating bank/wage garnishment orders and property liens.
Education and outreach to taxpayers to promote and achieve voluntary compliance

Benefits

Vermont State offers affordable and broad medical, leave, and retirement benefits.
Vermont State offers affordable and broad medical, leave, and retirement benefits.
80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program