Task Order, Warranty and Repair Manager

Leidos

1d•Remote

About The Position

At Leidos, we deliver innovative solutions through the dedication of our diverse and talented teams. We empower our people, support our communities, and operate with integrity and sustainability. Guided by our Mission, Vision, and Values, we are committed to doing what’s right—for our customers, our employees, and the world around us. Your greatest work is ahead! We are seeking an experienced Task Order, Warranty and Repair Manager to support our Defense Sector, supporting the United States Army. This role will oversee end-to-end responsibility for Task Order, warranty and repair status activities and strategies for the Common Hardware Systems – 6th Generation (CHS-6) contract. This role focuses on helping customers achieve their goals with CHS-6 products, services & delivery, driving long-term satisfaction and retention. The role serves as a key member of the PMO team, reporting to the CHS-6 Program Manager. CHS-6 was awarded US Army IDIQ contract with a ceiling value of $7.9B over 10-years in 2023. Come join our program as Leidos modernizes how the US Military procures and maintains their C5ISR fielded equipment. Leidos Defense Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. This is a remote position that requires travel to Reston, VA; Edgewood, MD; Aberdeen Proving Ground, MD; and Orlando, FL, as well as other customer and company sites as needed.

Requirements

Bachelor of Science in Engineering, Supply Chain Management, Business, or related scientific/technical discipline and 10+ years of prior relevant experience or a Master’s Degree with 8+ years of prior relevant experience. Additional experience may be considered in lieu of a degree.
US Citizenship; Active Secret Clearance preferred or ability to obtain and maintain a Secret clearance.
Ability to coordinate with a matrixed team on the program’s vision for logistics, warranty, and repair activities.
Experience providing program oversight and execution for warranty and repair efforts utilizing multiple vendors.
Proven ability to successfully build relationships with customers.
Project and operations management experience.
Effective organization skills and the ability to prioritize multiple tasks.
Ability to travel to Aberdeen Proving Ground, MD, Edgewood, MD, Orlando, FL, Leidos office and other customer sites as needed.
Proficiency in Microsoft office.

Nice To Haves

Active Secret Clearance.
Background in IT equipment & Defense contracting.

Responsibilities

Proactive and strategic approach to cultivating relationships, going beyond resolving base-level immediate issues.
Manages a team of two Customer Care Coordinators.
Owns customer & end-user relationship.
Serves as the senior advisor for CommIT hardware warranty and repair activities for the program.
Continually develops creative strategies to increase program efficiencies.
Ability to perform or oversee make versus buy analysis while weighting program risk.
Maintains warranty and repair analysis data to facilitate strategic decisions.
Works with vendors to resolve repair concerns/issues as the arise.
Customer Relationship Management: Focuses on building and maintaining long-term relationships with customers, often involving proactive outreach, personalized communication, and strategies for customer retention.
Develops and improves working relationships with 3rd party warranty and repair providers and provides SOW guidance to Leidos Subcontracts organization.
Assists with the Leidos CHS-6 Program Manager and Contracts Manager to notify the customer of any product defects discovered prior to Government acceptance.
Oversee CDRL deliverables pertaining to Task Orders, warranty and repair
Responsible for Government reporting requirements such as failure analysis and trend reporting.
Supports property management accountability relative to sparing and repairs.
Excellent communication skills and ability to work well with matrixed organizations.
Track all orders with active warranties and OEM product lines’ risk and profitability levels.
Develop a strong understanding of clients and provide unparalleled support through the lifecycle of a contract, putting Leidos in the best position possible for future growth.
Capture and provide client feedback for CHS-6 Program Management teams to continue adding value to the client’s mission.
Reviews draft and final Performance Work Statements to support CHS-6 Task Order opportunities
Ability to produce Basis of Estimates for pricing efforts.