Taproom Staff

Creature Comforts Brewing Company•Athens, GA

6d•Onsite

About The Position

The Taproom Staff member is an essential part of our team, responsible for creating a welcoming and enjoyable experience for all customers. This role involves working collaboratively with colleagues, educating customers about our taproom and brewery, and delivering exceptional customer service.

Requirements

Prior food and beverage experience, base knowledge and passion for craft beer is a plus, but not required.
Ability to work well in a fast-paced environment.
Excellent problem-solving and conflict management abilities.
Outstanding communication and organizational skills.
Exceptional customer service skills.
Must be willing to obtain Cicerone Level I Certification
Ability to work in a constant state of alertness and safe manner.
Ability to work in an unfatigued state.
Ability to accurately gauge lengths of time and distance
Ability to quickly store and recall instructions in one’s short-term memory.
Ability to concentrate.
Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms.
Demonstrated caring, committed, and concerned attitude about safety.
Ability to work on your feet for up to 8 hours, maintaining a rigorous pace of activity, including walking the equivalent of ~8-10 miles on a shift.
The ability to lift an object that weighs within the range of 20-80 pounds.

Responsibilities

Teamwork, Leadership, and Communication:
Collaborate effectively with fellow staff members to ensure smooth operations and a positive work environment.
Demonstrate leadership qualities by taking the initiative and providing support to team members.
Communicate clearly and professionally with both colleagues and customers to ensure a seamless taproom experience.
Taproom and CCBC Education:
Acquire in-depth knowledge about what our taproom offers, including the different beers and their brewing processes.
Educate customers about our brewery, sharing interesting and relevant information to enhance their experience.
Stay updated on new products and promotions to provide accurate and engaging information to customers.
Hospitality - Customer Service and Attitude:
Provide outstanding customer service with a friendly and positive attitude.
Greet customers warmly, assist with their inquiries, and guide them through our beer selections.
Handle customer feedback and concerns professionally, ensuring a satisfying resolution.
Maintain a clean and inviting taproom environment, adhering to health and safety standards.