Taproom Coordinator (B&E - FT Reg)

Boston Beer Company•Rehoboth Beach, DE

4d•$21 - $39

About The Position

The Tap Room Coordinator (TRC) is responsible for providing leadership to the FOH Restaurant team and supporting day-to-day operations of the Tap Room by supervising floor execution and ensuring guest experiences run smoothly and safely. This role is a working supervisor—focused on shift oversight, communication, and coordination while escalating decisions related to hiring, discipline, and major operational changes to Tap Room leadership. Settles cash, authorizes voids and applies discounts when appropriate. Take ownership and resolve escalated guest issues.

Requirements

2yrs experience in retail/restaurant and/or craft beer industry
Excellent communication and organization skills.
Ability to solve problems and handle high stress situations.
Strong computer skills. Must be well versed in Excel, Word, and Outlook.
Outgoing and personable.
Open to coaching and constructive feedback from peers and leadership team.
Ability to work with a team
Experience working with Square

Responsibilities

Act as primary floor manager to the Server, Hostess, Busser, Food Runner, Shop Keeper and Bartending teams during day-to-day operations in the Tap Room.
Open/close the Tap Room and Empourium; ensure spaces are guest-ready and operational.
Serve as the on-shift floor supervisor ensuring smooth service flow, timing, and guest engagement.
Participate in weekly huddles/meetings; communicate schedule updates, priorities, and program details to coworkers.
Support BOH by assisting with expediting food and keeping everything running smoothly.
Coordinate and hold daily pre-shift meetings.
Responsible for driving sales and maintaining quality standards in the Tap Room, including product training and customer service
Responsible for training and daily operations in the Tap Room, including maintaining cleanliness, teaching proper pouring techniques, maintaining room capacity, and the safety of our guests through proper serving policies.
Conduct training, both new and ongoing, of new FOH coworkers.
Model high hospitality standards; support coworkers in delivering timely, friendly service.
Resolve routine service issues in real time; escalate complex concerns (e.g., beer/food quality) to the appropriate leader.
Support internal customers as needed: Brand, Training, Sales and other departments with meetings, events, and a variety of other functions at the Tap Room
Enforce safety protocols daily including conducting and supporting required safety training
Provide customer service in retail center.
Responsible for daily financials, including Tip Share Calculation and Distribution, making change at the bank, counting out daily banks, running sales distribution reports from previous night.
Perform shift-level cash handling tasks: verify banks, prep deposits, request change orders, and complete daily cash logs.
Maintain accuracy and compliance with cash policies; escalate discrepancies to the Tap Room Manager/GM.
Ensure coworkers complete the required safety, alcohol service, and compliance training as assigned; track completion and send reminders.
Maintain a clean, safe environment for guests and coworkers; uphold sanitation guidelines.
Support scheduling, onboarding logistics, and training coordination; provide input to leaders on shift coverage and program staffing.
Uphold company policies; document observations and escalate performance issues to leadership for action.
Support physical inventory process through weekly cycle counts as well as month end counts organized by the Assistant Manager and Inventory Control Specialist.
Assist Marketing and Restaurant Management teams by planning and executing various events at the restaurants.