Talent & Training Director

Chick-fil-A • Orlando, FL

35d • $20

About The Position

Are you passionate about identifying and developing top talent? Do you have a heart for training, coaching, and fostering a culture of growth? Chick-fil-A Colonial Plaza is seeking a Talent & Training Director to lead our hiring, onboarding, and team development efforts. In this role, you will play a crucial part in building a high-performing team that embodies our core values and commitment to excellence. Position Overview As the Talent & Training Director at Chick-fil-A Colonial Plaza, you will serve as a key member of our leadership team, working closely with the Director Team and Executive Director Team to attract, train, develop, and retain top-tier talent. Your leadership will ensure our team members are well-trained, engaged, and developed into future leaders. Together, we will create a culture of excellence that aligns with Chick-fil-A Colonial Plaza's vision, mission, and values.

Requirements

• Must have previous Chick-fil-A experience.
• A proven leader with 2+ years of leadership or training experience (Chick-fil-A experience required).
• Someone who is passionate about developing people and creating a culture of excellence.
• A strong communicator who can effectively engage with team members, leaders, and applicants.
• Highly organized, with the ability to prioritize tasks, manage multiple initiatives, and track training progress.
• A self-motivated leader who thrives in a fast-paced environment and embraces continuous improvement.
• Ability to evaluate, mentor, and develop trainers while ensuring training compliance.
• A proactive problem solver who can identify gaps in team performance and implement effective solutions.
• Someone who is committed to ownership, excellence, and service.
• Availability to work a flexible schedule, including Fridays and Saturdays.
• Physical ability to lift and carry up to 50 lbs.

Responsibilities

• Continuously improve our hiring process to attract and retain the best talent.
• Review all employment applications and manage job postings.
• Coordinate, schedule, and conduct interviews with prospective hires.
• Hire highly qualified applicants who align with Chick-fil-A's vision, mission, and values.
• Conduct new hire orientation with a strong emphasis on Chick-fil-A's core values, mission, and culture.
• Ensure Pathway training compliance and track team member progress in both hands-on and digital training.
• Monitor and enforce critical employee handbook policies to maintain a high standard of excellence.
• Oversee new product rollouts, ensuring all team members receive proper training.
• Evaluate and certify trainers, ensuring training standards are upheld.
• Help lead an annual training workshop to reinforce best practices and team development.
• Develop team members intentionally, preparing them for leadership roles.
• Coach the team daily, building trust and creating a positive learning environment.
• Lead team engagement efforts to improve retention and job satisfaction.
• Track and recertify team members as needed to maintain operational excellence.
• Monitor performance measurement tools to identify and address training gaps.
• Implement strategies that enhance team performance and guest experience.
• Ensure the quality of talent acquisition reflects in top 20% CEM scores.

Benefits

• Competitive pay based on experience, qualifications, and performance
• Leadership development and career growth opportunities
• Comprehensive benefits, including but not limited to: paid sick time, paid vacation, employee meal allowances, and 401(k) matching
• Scholarship opportunities
• The chance to be part of a team that values people and strives for excellence in all we do

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees