Talent Performance Coaching Manager Senior

PNC Bank • Pittsburgh, PA

4h • $80,000 - $187,200

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Talent Performance Coaching Manager Senior within PNC's Talent & Learning Development organization, you will be based in Pittsburgh, PA ; Atlanta, GA; Birmingham, AL; Downers Grove/Chicago, IL; Cleveland, OH; OR Houston, TX. This position is primarily based in a location within PNC’s footprint. Job duties include, but are not limited to; Responsibilities include overseeing escalations, monitoring and analyzing case data, coaching and shadowing team members, and collaborating with partners to share metrics and enhance performance. Serve as a change agent by using data-driven insights to drive process improvements and support organizational transformation. Seeking candidates with proven management skills, strong employee relations knowledge, and the ability to quickly understand business operations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages the day-to-day activities and strategic support of employee relations programs for an organization. Designing, planning, and implementing the organization's employee relations programs, policies, and procedures; ensuring policies are consistently applied as they relate to employee relations. Managing employee relations specialists and assisting the director in developing and overseeing organizational employee relations strategies, processes, and practices. Maintaining good communication and a positive relationship with employees to promote employee satisfaction and ensuring a positive working environment. Providing advice, counseling and guidance to all levels of management and staff on company policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Proven management skills
• Strong employee relations knowledge
• Ability to quickly understand business operations
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

• Overseeing escalations
• Monitoring and analyzing case data
• Coaching and shadowing team members
• Collaborating with partners to share metrics and enhance performance
• Serve as a change agent by using data-driven insights to drive process improvements and support organizational transformation
• Managing the day-to-day activities and strategic support of employee relations programs for an organization
• Designing, planning, and implementing the organization's employee relations programs, policies, and procedures; ensuring policies are consistently applied as they relate to employee relations
• Managing employee relations specialists and assisting the director in developing and overseeing organizational employee relations strategies, processes, and practices
• Maintaining good communication and a positive relationship with employees to promote employee satisfaction and ensuring a positive working environment
• Providing advice, counseling and guidance to all levels of management and staff on company policies and procedures

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

What This Job Offers

• Job Type: Full-time
• Career Level: Senior