Talent Operations Specialist

ServiceTitan

2d

About The Position

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. We are seeking a detail-oriented and proactive TA Operations Specialist to join our team. The ideal candidate will be responsible for executing and supporting recruiting operations, ensuring compliance, implementing process improvements, and enabling the TA team with the tools, data, and workflows they need to deliver hiring goals. This role will manage day-to-day operational support, execute on project tasks, and apply their expertise to improve our ways of working.

Requirements

• 2–3 years of experience in People Operations, TA Operations, or HR Operations.
• Hands-on experience with recruiting systems, workflows, or scheduling tools (Workday, Visier, or similar ATS/HRIS a plus).
• Strong analytical skills with experience in generating and interpreting data.
• Project coordination or process improvement execution experience, ideally across HR or TA.
• Excellent organizational and communication skills; ability to operate effectively within a project plan and thrive in a fast-paced, global environment.

Responsibilities

• Enhance Candidate Experience: Execute and support improvements to recruiting processes, scheduling, and onboarding to ensure an efficient, consistent, and positive candidate journey.
• Optimize Processes: Identify opportunities to streamline and automate recruiting workflows, leveraging technology and best practices, and implementing agreed-upon changes.
• Enable Collaboration: Coordinate and align with Legal, People Technology, HR, TA and other stakeholders to roll out new processes and refine existing ones.
• Support Data & Reporting: Generate and deliver recurring TA data, dashboards, and insights to stakeholders.
• Maintain Compliance: Ensure day-to-day adherence to compliance standards and internal policies throughout the candidate process.
• Drive Change Enablement: Support the implementation of new processes and tools by creating documentation, delivering training, and ensuring effective alignment and adoption across the TA team and business partners.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees