Talent Development Intern

Community Financial System, Inc.•Buffalo, NY

2d•$16 - $20

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. The Talent Development Summer Intern will support learning and development initiatives within the Talent Development team. This is an entry level, skills focused internship designed to provide hands on exposure to learning operations, talent technologies, reporting, and internal communications in a corporate environment. The role is task based and highly supported, with clear direction and opportunities to learn how learning and development programs are designed, delivered, and measured. What You’ll Learn, This internship provides exposure to and development of foundational skills in: Talent Development and Learning & Development operations Learning and talent technologies (LXP/LMS ecosystem) HR operations and required training tracking Business and learning data, usage, and completion reporting Business analysis and requirements gathering Professional communication and presentation skills Use of digital tools and AI to support research, analysis, and content development By the end of the internship, the individual will have a stronger understanding of—and interest in—careers in Human Resources, Talent Development, Learning & Development, or corporate education.

Requirements

This is an entry level role. Prior experience is not required.
Strong attention to detail and ability to follow defined processes
Clear written communication skills and willingness to learn

Nice To Haves

Comfort using Microsoft Office, particularly Excel and PowerPoint
Familiarity with cloud based applications and navigating new systems
Interest in learning platforms, digital learning tools, or social platforms
Comfort using AI tools to support research and writing
This role is well suited for rising Junior and Senior college students interested in Human Resources, Business, Organizational Psychology, Communications, Education, or Technology (non programming), though students from other disciplines with a strong interest in learning and development are encouraged to apply.

Responsibilities

Assist with day to day learning and development activities
Support system administration tasks within learning platforms
Conduct content research and assist with content curation
Help gather and document requirements for targeted learning initiatives
Assist with learning usage, completion, and management reporting
Support testing of new learning experiences and system integrations
Assist with internal communications that promote development initiatives
Collaborate with Talent Development team members on ongoing projects
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.