About The Position

This role is an onsite Talent Acquisition Specialist I position in Tempe, AZ, within TTEC’s award-winning employment experience. The Talent Acquisition Specialist I (TAS I) assists in the hiring process at a Sales Delivery Center, working closely with the Tempe Talent Acquisition Team to coordinate recruiting efforts. The primary goal is to ensure hiring targets are met by providing a professional hiring experience to candidates. This involves tasks such as screening candidates upon arrival, completing reference checks, background checks, drug tests, screening resumes and applications, scheduling onsite interviews, and processing paperwork for each hire. While functioning as part of the Talent Acquisition team, the TAS I is responsible for aggressive individual recruiting goals that are constantly monitored and must be able to quickly adapt plans and shift directions to meet changing client requirements.

Requirements

  • Desire to achieve aggressive recruiting goals under tight deadlines
  • Great interpersonal skills with candidates of all ages and backgrounds
  • Ability to articulate, interact and understand client needs and expectations
  • Ability to influence others by example, coaching, and mentoring
  • Strong verbal and written communication skills
  • High level of integrity, judgment and follow-through
  • Strong attention to detail
  • 1-3 years of experience in customer service, call center, sourcing or screening
  • Experience with Excel and web-based applications
  • Ability to adapt quickly to any changes in the process
  • Total process understanding
  • Detailed-oriented
  • Focus and teamwork

Responsibilities

  • Provide outstanding customer service with talking with candidates about the TTEC experience, review applications, input data into ATS (Taleo), administer testing online, review AI prescreens and sending timely correspondence
  • Assist Recruiter with achieving 100% of assigned recruiting targets
  • Achieve daily, weekly, and monthly recruiting tasks associated with each campaign ramp, on time and on target
  • Aid with preparing recruitment reports as well as all weekly/monthly recruiting reports
  • Learn key business objectives, timeframes and legal requirements associated with each new campaign
  • Maintain a high level of knowledge of Talent Acquisition policies and procedures
  • Screen, interview, and process candidates onsite
  • Continuously seek opportunities to improve the current process and communicate ideas to their TA Manager regularly
  • Support TTEC’s Employee Referral Program by encouraging employees to recommend friends and colleagues for positions, including walking the floors and engaging employees to solicit referrals

Benefits

  • Effectiveness and growth training: Continuous improvement in confidence, conversion rates, and candidate experience
  • Data-Driven Coaching Support: Talent Acquisition is directly informed of sales quality insights that drive higher performance
  • Seamless Collaboration: Alignment between Talent Acquisition, Sales Operations, Quality, Analytics, and other Enablement teams to ensure a holistic approach to new hire’s success
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