Talent Acquisition Operations and Candidate Care Specialist

EyePoint Pharmaceuticals•Watertown, MA

About The Position

Overview Be Seen and Heard at EyePoint At EyePoint , leadership trusts our employees to get the job done. The patient-centric and award-winning approach we’re taking in business fuels our: focus on science and innovation, we aim to offer a lifetime of clearer vision commitment to developing and commercializing innovative therapeutics to improve the lives of patients with serious retinal diseases Delivery of innovative therapeutics to protect vision, specializing in sustained-release treatments for serious retinal diseases. We See You. Your wellbeing Your professional worth Your future at EyePoint EyePoint offers robust total rewards in a science-based entrepreneurial culture that empowers curiosity and innovation to help catapult your career. There’s space for every voice and perspective to be heard in our on-site and remote environments where a variety of strengths and diverse backgrounds are connected. Job Overview Reporting to the VP of Talent Acquisition, the Talent Acquisition Operations & Candidate Care Specialist will serve as the go-to operational partner for recruiters and hiring managers, driving operational excellence, workflow optimization, and flawless interview execution at scale. The incumbent will be a key member of the TA team and will ensure we deliver a world-class candidate experience - where every candidate feels appreciated, supported and impressed.

Requirements

At least 3+ years experience in Talent Acquisition or HR Operations combined with at least 2 years of previous experience in a customer service focused role
Strong technical competence in MS Office
Experience with Greenhouse Applicant Tracking (or a high level of technical competency in similar Applicant Tracking Systems)
Ability to see “around corners” and to anticipate potential challenges
Exceptional customer service orientation combined with a strong sense of urgency
Exceptional written & verbal communication skills, and the ability to communicate effectively across all levels of the organization.

Responsibilities

Recruitment Operations Acts as a subject matter expert and is a trusted resource for all Talent Acquisition process & candidate experience questions.
Functions as SME for Talent Acquisition systems – Applicant Tracking, Background Checks, LinkedIn, etc.
Continuously identify opportunities to improve efficiency and quality in TA operations
Runs monthly, quarterly and ad hoc reports in support of the TA function
Ensures the ATS is accurate and up to date with job and candidate information
May be responsible for creating new requisitions and posting positions internally and externally.
May be responsible for initiating and monitoring background checks
Candidate Care Champion the Candidate Experience: Be accountable for every step of the interview process to ensure a seamless, positive, and personalized experience.
Coordinate interviews (phone, video, and onsite) with a sense of urgency and attention to detail.
Ensures that logistics are properly planned and communicated, and any changes are addressed promptly.
Schedule debrief meetings for hiring teams
Ensures a seamless hand off to new hire onboarding.
Contingent Workers Owns the contingent staffing process, working in partnership with HR Business Partner(s), HR Operations, Hiring Managers and Vendors to ensure temporary hiring needs are managed through a consistent process, coordinates with TA/Recruiters to interview/evaluate candidates for temporary roles.
Coordinate legal review for any new vendors and SOW’s that are required for temporary hiring.
Ensures a seamless transition to onboarding for temporary staff
Ensures that contingent staff are tracked and offboarded at the end of their assignments.