Talent Acquisition Manager

Karbon•Portland, ME

About The Position

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact. We are seeking a player-coach style Talent Acquisition Manager to own and elevate our global recruitment function. This is an owner-operator role: you will lead by example, personally closing roles, while managing a small team of recruiters and overseeing operational excellence across all open roles. Reporting to the VP of People, you will continuously refine how recruitment operates at Karbon - from candidate experience to process optimization, reporting, and AI integration. At the core, this role needs someone who: is obsessed with data and making recruitment more scientific a stickler for attention to detail a true talent partner not an order taker thinks AI-first and constantly look for ways to use AI to improve efficiency and delivery.

Requirements

5+ years in talent acquisition, with at least 1–2 years in a managerial or team lead role.
Ability to lead, motivate, and coach a small team to success, getting in and getting things done yourself if needed.
Demonstrated excellence as a full-cycle recruiter in SaaS.
Proven ability to drive recruiting systems (ideally Greenhouse) and produce meaningful, accurate reports and actions as a result.
AI-first mindset, experimenting and implementing AI-driven models to create efficiency.
Experience building scalable, high-integrity recruiting processes in a fast-paced environment.
Strong ability to influence stakeholders and build hiring capability across the business.
Deep commitment to inclusive hiring and a growth mindset.

Responsibilities

Full-Cycle Recruitment Leadership (Hands-On)
Personally manage full-cycle recruiting for roles across the business, particularly in the US, Canada, and the Philippines.
Comfortable owning every aspect of recruitment from opening/posting the role to scheduling, sourcing and offer negotiation.
Build and execute sourcing strategies, drive best-in-class candidate experience, and close top-tier talent.
Be the benchmark for recruiting excellence, modeling the behaviors and quality you expect from the team. Starting with world-class intake for all roles.
Team Oversight, Coaching & Quality Assurance
Lead a small team, providing day-to-day coaching, guidance, and unblock support.
Review open roles, candidate pipelines, and recruiter output regularly to ensure quality, consistency, and urgency. Creating and managing against targets like InMails sent, time-to-fill, offer acceptance rate etc.
Set clear expectations, elevate recruiter capability, and create a culture of accountability and ownership to a scientific, repeatable, scalable format where we use data effectively to drive success.
Systems, Reporting & Process Optimization
Own all recruiting data and reporting, leveraging Greenhouse to its fullest capacity to deliver on proactive insights, track trends report frequently and drive a more scientific approach to how we report and act on data.
Report on metrics like time-to-hire, candidate pipeline health, and recruiter performance.
Continuously refine recruiting processes for speed, quality, DEI outcomes, and scalability.
Innovation & AI Integration
Think AI-first, leading in the experimentation and use of AI tools to improve every aspect of our talent process.
Drive special projects to mature the recruitment function (e.g., new assessments, hiring manager enablement, employer branding).
Keep our partners accountable to provide us the best service by holding regular meetings with the vendors we use for our talent processes i.e. Greenhouse, Xref etc.