Tablet Administrator - CA State Prison SAC - Represa, CA - Temporary

SPECIAL ORDER SYSTEMS INC•Folsom, CA

6d•$22 - $25•Onsite

About The Position

The Tablet Administrators will be responsible for the following: Manage all day-to-day support functions including maintenance when applicable and RMA Return Material Authorization (RMA) of the tablets and triage capable onsite repair of the tablet/s and tablet system. Work at the direction of the Field Service Manager (FSM) responsible for these Facilities in coordination with these Facilities in determining the Best Practices for each situation. Visit at least one assigned site per workday to ensure all assigned Facilities are visited once per week. Interact in a professional manner with customers to foster positive relationships. Work with GTL Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes. Retrieve defective tablet/s and distribute spare equipment as needed at assigned Facilities. Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner. Utilize GTLs trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues. Compile and maintain ongoing tablet/onsite equipment inventory documentation with assigned facilities. Administer field support to GTL technical support relative to tablet testing and functionality during business hours. Coverage Tablet Administrator will be available five (5) days a week, eight working (8) hours a day, during the term of this agreement. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week. Each Tablet Administrator will be assigned Facilities they will be responsible. A daily service plan will be developed with the Field Service Manager and will be followed, but not limited to changes agreed between GTL and customer, unless prior arrangements are made. Managed planned time off to ensure Tablet Administrator coverage is available to meet SLAs during absences. GTL will ensure that the Tablet Administrator is extended the required training on the job functions required to perform his/her job and has all tools and materials to perform his/her position responsibilities. Additionally, GTL will provide each Tablet Administrator with a device that will allow them to track, administer, and respond to all related tickets and RMA activities while traveling between assigned Facilities.

Requirements

High School Diploma or GED required; Industry Certificates preferred
Successfully lead a team of 2-3 technicians across multiple site locations.
5+ years of related telecommunications installation experience to include implementing conduits and pulling wire
Must have basic construction and/or basic carpentry skills
Basic understanding of Building Industry Consulting Services International (BICSI) standards
Ability read and understand electrical blueprints
Must have experience with basic cable and power tools
Ability to multi-task and meet deadlines
Self-motivated
Basic computer skills, MS Office suite a plus
Strong verbal and written communication skills
Ability and willingness to travel up 85% of the time
Valid Drivers License and a good, driving record. Position will require travel to-and-from project sites with the requirement to drive a vehicle/truck with a trailer.
This role also has requirements that include climbing a ladder, use of an aerial lift, handling equipment, and lifting items up-to and over 50 pounds
Strong problem-solving skills
Must have a positive, can-do, team-oriented attitude
Must be willing to work overtime as needed
Open to working in a correctional environment
Able to pass an extensive criminal background check

Nice To Haves

Electrical experience preferred

Responsibilities

Manage all day-to-day support functions including maintenance when applicable and RMA Return Material Authorization (RMA) of the tablets and triage capable onsite repair of the tablet/s and tablet system.
Work at the direction of the Field Service Manager (FSM) responsible for these Facilities in coordination with these Facilities in determining the Best Practices for each situation.
Visit at least one assigned site per workday to ensure all assigned Facilities are visited once per week.
Interact in a professional manner with customers to foster positive relationships.
Work with GTL Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.
Retrieve defective tablet/s and distribute spare equipment as needed at assigned Facilities.
Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.
Utilize GTLs trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
Compile and maintain ongoing tablet/onsite equipment inventory documentation with assigned facilities.
Administer field support to GTL technical support relative to tablet testing and functionality during business hours.
Managed planned time off to ensure Tablet Administrator coverage is available to meet SLAs during absences.