Table Games Supervisor

Lakeside Hotel Casino•Osceola, IA

About The Position

At Lakeside Hotel Casino, we’re more than a workplace; we’re a team that takes care of each other and our guests. We pride ourselves on being approachable, loyal, and service-driven, creating an environment where both employees and guests feel welcome, safe, and valued. If you enjoy helping people, staying active, and being part of a team that makes a real impact every day, this role could be a great fit. WHAT YOU’LL DO - As a Table Games Supervisor, you will oversee daily pit operations and support the team in delivering a seamless and engaging gaming experience.

Requirements

Strong knowledge of table games and casino operations
Ability to make sound decisions in a fast-paced, high-energy environment
Excellent communication and conflict resolution skills
High school diploma or equivalent required
Ability to obtain and maintain an Iowa Racing and Gaming Commission license
Basic computer skills
Ability to lead a team
Maintain professional appearance and grooming standards
Comply with all company policies, procedures, and safety guidelines
Meet attendance expectations and complete required training

Nice To Haves

Prior gaming experience preferred (table games experience strongly valued)
Basic computer skills, including Microsoft Office

Responsibilities

Supervise table games operations in the absence of the Casino Shift Manager
Lead and support dealers to ensure game integrity, efficiency, and exceptional guest service
Monitor gameplay and enforce proper procedures to protect the integrity of all games
Address and resolve guest concerns and escalated disputes professionally
Assist with scheduling and staffing coverage for the shift
Ensure compliance with all gaming regulations, including federal currency reporting requirements
Input fills and credits, and oversee chip and dice control procedures
Issue, void, and manage comps in accordance with company guidelines
Support promotional awareness and guest engagement on the floor
Maintain accurate records, including shift documentation and attendance tracking
Communicate regularly with team members regarding updates, expectations, and events
Partner with leadership on employee relations matters, including coaching and discipline
Ensure adherence to safety standards, policies, and internal controls
Supervise and coach Table Games Dealers on assigned shifts
Provide training, guidance, and ongoing development
Address performance concerns and document appropriately
Foster a positive, team-oriented work environment

Benefits

A dynamic casino atmosphere with opportunities for career growth.
The chance to connect with guests and build lasting relationships.
A supportive, team-oriented culture that values collaboration and service.
Paid rest and meal breaks so you can recharge during your shift.
Paid Time Off (PTO) is earned each pay period.
Paid Holidays.
Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
401(k) with company match to help you plan for the future.
Free Life Insurance.
Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
Employee discounts, team celebrations, awards, and more.