Table Games Supervisor

Fort Sill Apache Companies•Lawton, OK

3d•Onsite

About The Position

In concert with the Table Games Director, the Table Games Shift Manager is responsible for on- going daily operations and supervision of the department, guest services, cash control, budget oversight and interface with other departments’ team members, ensuring the department meets operational goals. Select, train, monitor, supervise and evaluate team members in accordance with organizational structure, policies, and procedures, ensuring all team members in the department understand and are accountable for their areas of responsibility. Act as a role model for team members; foster and encourage teamwork, morale, motivation, and open communication, promoting outstanding guest relations; maintain harmony among team members. Ensure compliance with applicable regulations, laws, internal policies and procedures, and internal controls and protocols. Assist in determining work procedures, prepare work schedules, and expedite workflow, assigning duties and issuing written and oral instructions. Study and standardize procedure to improve team member and department efficiency Preform other related duties as may be assigned by reporting supervisor. Understand and comply with the Eye, Hi, Goodbye program.

Requirements

Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
Maintain a neat, clean, and well – groomed appearance (specific standards may apply departmentally based on uniform requirements).
Where uniforms are required, they must be clean and pressed at the beginning of each shift.
Understand and comply with the Eye, Hi, Goodbye program.
Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
Ability to maintain a calm demeanor during stressful situations.
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain a long-term associations based on trust.
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, fax machines, and telephone.
Regular attendance is required.
Bachelor’s Degree in Casino Operations, Business Administration, or equivalent combination of education and experience.
Five years’ experience in table games operations including dealer, supervisor and at least 2 years in a supervisory role.
Experience with and knowledge of applicable gaming regulatory reporting and compliance requirements.
Demonstrated experience in maintaining consistent, high quality quest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
Proven leadership skills and customer service orientation.
Must be able to obtain and maintain a License through the Fort Sill Apache Gaming Commission.

Responsibilities

Develop and Mentor FSA Tribal Members within your department.
Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
Responsible for on- going daily operations and supervision of the department, guest services, cash control, budget oversight and interface with other departments’ team members, ensuring the department meets operational goals.
Select, train, monitor, supervise and evaluate team members in accordance with organizational structure, policies, and procedures, ensuring all team members in the department understand and are accountable for their areas of responsibility.
Act as a role model for team members; foster and encourage teamwork, morale, motivation, and open communication, promoting outstanding guest relations; maintain harmony among team members.
Ensure compliance with applicable regulations, laws, internal policies and procedures, and internal controls and protocols.
Assist in determining work procedures, prepare work schedules, and expedite workflow, assigning duties and issuing written and oral instructions.
Study and standardize procedure to improve team member and department efficiency
Preform other related duties as may be assigned by reporting supervisor.
Understand and comply with the Eye, Hi, Goodbye program.