Table Games Supervisor

Chinook Winds Casino Resort

19h•Onsite

About The Position

Position Summary Responsible for the supervision of table games operations. Essential Functions Manages all aspects of daily operations for assigned gaming tables. Monitors any of the following types of games: Blackjack and variations, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em. Ensures that game operations are in compliance with Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations. Protects Chinook Winds assets. Determines that bets are in compliance with table limits. Makes payoffs and collections. Identifies and reports any irregularities in play to supervisors. Provides technical assistance to customers regarding Chinook Winds games such as how to play, rules, limits, etc. Performs all duties in accordance with Chinook Winds Casino Resort customer service standards. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Resolve customer complaints as needed. Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety. Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures. Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced. Develops and maintains a teamwork environment. Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved. Identifies & reports any irregular, unsafe or hazardous conditions. All other duties as assigned. Note: Can only monitor the games in which the Table Games Supervisor has current certification.

Requirements

WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Customer Orientated- Ability to take care of the customers’ needs while following company procedures.
Team Building- Ability to convince a group of people to work toward a goal.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Communication Skills- Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures.
High School Diploma or GED.
Two years of experience in gaming operations.
One year of supervisory experience; or 6 months as a Dual Rate Games Supervisor.
Must obtain a Siletz Tribal Gaming License
Must obtain games certifications for all table games, excluding craps.
Successful completion of basic strategy testing
Must maintain a basic strategy score of -5 or better.

Nice To Haves

Certification in craps preferred.

Responsibilities

Manages all aspects of daily operations for assigned gaming tables.
Monitors games such as Blackjack, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em.
Ensures compliance with policies, procedures, and regulations.
Protects Chinook Winds assets.
Determines bet compliance with table limits.
Makes payoffs and collections.
Identifies and reports irregularities.
Provides technical assistance to customers.
Resolves customer complaints.
Recommends improvements to work procedures.
Participates in the development and evaluation of goals, objectives, programs, and policies.
Handles personnel issues.
Manages employees during the shift.
Develops and maintains a teamwork environment.
Monitors staff performance.
Identifies and reports unsafe conditions.
All other duties as assigned.