Table Games Shift Manager

Viejas Enterprises•Alpine, CA

About The Position

The Shift Manager of Table Games is responsible for the overall financial performance of Table Games for their assigned shift by effectively retaining current valued players and attracting new potential players.

Requirements

Willingness to work any shift as assigned by Vice President of Table Games.
Knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games.
Knowledge of NIGC and Title 31 regulations.
Excellent guest service skills.
Excellent verbal and interpersonal communication skills.
Computer literate.
Ability to resolve problems as they arise and handle situations in an expedient manner.
Ability to work in a fast-paced, high stress environment.
High school diploma or general education degree (GED) required.
5+ years of table games experience required.
2+ years of experience as a table game floor supervisor required.
2+ years of experience as a dealer required.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Adheres to, interprets, enforces, and explains established Viejas and departmental policies and procedures as well as applicable tribal regulatory procedures and requirements.
Maintains comprehensive knowledge of, adherence to, and/or enforcement of all written/internal controls and procedures within the department and casino.
Keeps Vice President of Table Games informed of all relevant and pertinent information regarding the gaming activity of an assigned shift.
Maximizes profitability by managing labor hours through effective scheduling (using historical data or other relevant factors affecting anticipated volume), proactively managing table minimums, and opening and closing tables in a timely manner.
Proactively partners with the Marketing Department to communicate the voice of the Table Games players, current trends of the industry, and daily feedback from our guests, to ensure maximum results spent on marketing campaigns.
Partners with Player Development to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events targeted at Table Games players.
Coaches, monitors, and develops Table Games Leadership team for improved performance.
Ensures that the supervisors hold the dealers accountable and provide all necessary support to assist them in meeting their guest service and performance expectations.
Maintains a high level of awareness of the efficient operation of all games by frequently walking through the table games area.
Observes team members and supervisors' behavior, game pace, service environment and all other factors that contribute to the overall success of the operation.
Ensures guest service experience is maintained at, or above, established Viejas standards.
Establishes personable relationships with as many guests as possible in order to maintain a welcoming and inviting atmosphere in support of Viejas guest service focus and image.
Resolves guest disputes in a reasonable, professional and equitable manner.
Knows the current monthly promotions and special events. Ensures Table games Team members are aware of marketing promotions and changes to the casino.
Regularly checks active ratings to ensure accuracy.
Accepts accountability for the supervisors being active participants and contributors to the guest experience.
Develops, implements, maintains, and monitors positive team member relations through effective communication.
Provides support and assistance to floor supervisors during peak volume situations, aiding in tasks, services, and breaks.
Establishes and maintains open communication with senior management, other casino team members, Surveillance Department, and the Gaming Commission in order to maintain Viejas standards of service, operational efficiency, cleanliness of facility and safety.
Maintains open lines of communication and flow of information to Shift Managers of other shifts, ensuring consistency of operation and administrative application.
Analyzes and reviews departmental related reports.
Researches possible marketing strategies and remains abreast of changes in the gaming industry.
Reviews and provides input for changes to casino floor.
Makes recommendations, revises, and/or makes additions to departmental policies and procedures to improve table games operations and performance.
Attends all training as required by gaming, the Table Games Department or Viejas Casino.
Participates in special projects and other duties as assigned.