Table Games Assistant Shift Manager

Delaware Park Casino & Racing•Wilmington, DE

About The Position

Maintain the integrity of the game. Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Responsible for overseeing Table Games areas and safeguarding company assets, while maintaining compliance with gaming regulations. Ability to approve, verify and issue Credit to guests based on playing levels. Responsible for handling sensitive information in the overall operation of the Pit Area. Responsible for overseeing the security of cards, chips, dice and games, as well as inspecting for irregularities. Ensures Compliance with Delaware Park policies and State regulations, to ensure smooth and efficient gaming. Monitor gaming levels and use judgment regarding the opening and closing of tables based on business volumes. Responsible for interviewing applicants, issuance of discipline at all levels and review of Table Games team members. Development of all supervisors and dealers to meet proficiency standards. Works productively in a fast paced environment and effectively communicates with co-workers and keeping Table Games Management & Executive Management apprised of any problem areas. Maintain professionalism at all times when working with other team members and/or guests. Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up. Provide our guests fast, fun, friendly, joyful, focused service. Communicate (both written and verbal) with and promote positive team member and guest relations. Performs all other duties as assigned.

Requirements

At least two (2) years Management experience required.
Must have certification and proficiency in all games in which directly oversee.
Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance, including monitoring counting methods.
Knowledge of Microsoft Windows and Player Tracking systems required.
Must have strong math skills, with the ability to calculate numbers quickly and accurately.
As well as excellent organizational skills.
Ability to see and read cards at a distance of 20 feet.
Ability to bend reach, pull, push, kneel, squat and grasp as needed.
Must be able to work a flexible schedule according to business needs, including alternating shifts, weekends and holidays.
Must be able to work nine (9) hour shifts, with the possibility of working a sixth (6 th ) day when necessary.
Must be able to attend all manager meetings.

Responsibilities

Maintain the integrity of the game.
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Responsible for overseeing Table Games areas and safeguarding company assets, while maintaining compliance with gaming regulations.
Ability to approve, verify and issue Credit to guests based on playing levels.
Responsible for handling sensitive information in the overall operation of the Pit Area.
Responsible for overseeing the security of cards, chips, dice and games, as well as inspecting for irregularities.
Ensures Compliance with Delaware Park policies and State regulations, to ensure smooth and efficient gaming.
Monitor gaming levels and use judgment regarding the opening and closing of tables based on business volumes.
Responsible for interviewing applicants, issuance of discipline at all levels and review of Table Games team members.
Development of all supervisors and dealers to meet proficiency standards.
Works productively in a fast paced environment and effectively communicates with co-workers and keeping Table Games Management & Executive Management apprised of any problem areas.
Maintain professionalism at all times when working with other team members and/or guests.
Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up.
Provide our guests fast, fun, friendly, joyful, focused service.
Communicate (both written and verbal) with and promote positive team member and guest relations.
Performs all other duties as assigned.