Hybrid - Table Games Floor Supervisor/Dealer - Table Games Operations - FT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Hybrid

About The Position

This position is responsible for providing superior service to both the internal and external Guests. The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games. This position will require three (3) days a week working in a Floor Supervisor role and two (2) days a week working in a Table Games Dealer role.

Requirements

Five years table games experience required.
Must be knowledgeable in all primary casino games and most secondary games, including Craps or Roulette.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Knowledge of Craps and Roulette is preferred.

Responsibilities

Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast paced environment.
Ensures the protection of customer’s rewards and credit lines.
Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.
Proficiently deal five games; Black Jack, Baccarat and three additional games (excluding War).
Knowledge of Craps and Roulette is preferred.
Able to deal and follow all policies and procedures of all available table games within 90 days of promotion
Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
Follow department and Company policies and standard operating procedures (SOPs) including those relating to Seminole Gaming's business ethics and all regulatory requirements.
Deliver guest service that promotes satisfaction and results in increased time at the table and return play.
Maintains a work environment that is safe, professional friendly and conducive to a high level of productivity and performance, as well as morale.
Support the Seminole Gaming culture and team philosophy within the department and throughout the property
Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
Ensures the protection of customer's rewards and credit lines.
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Perform other duties as assigned.