Table Games Assistant Shift Manager NE

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

1d•Onsite

About The Position

SUMMARY: This position is responsible for managing and directing all Table Games staff engaged in providing services to patrons during assigned shift operation activities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. ESSENTIAL DUTIES AND RESPONSIBILITIES: The requirements listed below are representative of the knowledge skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Maintain integrity of operations directly and through subordinates. Accountable and responsible for the protection of assets of the casino. Prepare and assign rotation of Dealers and Supervisors per established guidelines. Ensure player ratings are completed accurately, consistently, and according to established guidelines. Execute Progressive Jackpot documents and payments. Analyze and issue player complimentary requests per established guidelines. Implements approved departmental Internal Controls, policies and procedures. Analyze gaming activities during shift and raises and/or lowers table betting limits as business needs dictate. Analyze gaming activities during shift and opens and/or closes table as business needs dictate. Manages and adjusts to obtain optimum efficiency during peak and slow periods during a shift. Monitors performance of staff ensuring guests are served according to established guidelines and in compliance with internal controls, policies and procedures. Handle customer disputes and overpayments. Analyze situation and make decision based on circumstances. Complete required forms when necessary. Responsible for compliance with all Title 31 requirements. Maintain integrity of all casino promotions as they pertain to Table Games. Responsible for training and development of Dealers and Supervisors. Assure that Table Games area looks neat, clean, organized and inviting. Keep Shift Manager informed of activities and incidents during shift. Develop, maintain and nurture a positive work environment. Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Able to make difficult decisions in a fair and honest manner. Strong verbal and written communication skills. Perform any other duties that may be assigned from time to time, including supervising the section or running the shift in the absence of Shift Manager. SUPERVISORY RESPONSIBILITIES: Directly and through the floor staff supervises the subordinate staff of the department. Develops and maintains a positive work environment by implementing the organization's vision, policies, procedures, internal controls and applicable laws with leadership and enthusiasm. Motivate the staff as a team and with consideration of their individual talents through positive and corrective disciplinary actions. Communicate information and concern through the chain of command. Establish and maintain game integrity and achieves optimum game protection through observation, game supervision and the sharing of gaming knowledge and skills. Maintain inventory controls and proper internal audit procedures. Carry out supervisory responsibilities which include but are not limited to interviewing and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Requirements

Must be 21 years of age or older.
High school diploma or GED.
Minimum of three (3) years related experience and training, or a combination of education and experience in card room operations. This includes but is not limited to: experience as a dealer, or supervisor trainee.
Must have overall knowledge of the gaming industry and tracking system concepts.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decisions in a fair and honest manner.
Strong verbal and written communication skills.

Nice To Haves

Advanced skill levels on and knowledge of electronic tracking systems preferred.

Responsibilities

Manage and direct Table Games staff.
Deliver Five Star Experience to Guests and fellow Team Members.
Provide outstanding customer service.
Maintain integrity of operations.
Protect casino assets.
Prepare and assign rotation of Dealers and Supervisors.
Ensure accurate player ratings.
Execute Progressive Jackpot documents and payments.
Analyze and issue player complimentary requests.
Implement departmental Internal Controls, policies and procedures.
Analyze gaming activities and adjust table betting limits.
Open and close tables as needed.
Manage efficiency during peak and slow periods.
Monitor staff performance.
Handle customer disputes and overpayments.
Complete required forms.
Ensure compliance with Title 31 requirements.
Maintain integrity of casino promotions.
Train and develop Dealers and Supervisors.
Maintain a neat and organized Table Games area.
Keep Shift Manager informed of activities and incidents.
Develop a positive work environment.
Maintain a disciplined environment and promote safety, quality, and productivity.
Ensure compliance with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization.
Follow all safety policies and procedures.
Make difficult decisions fairly.
Supervise subordinate staff.
Motivate staff and implement disciplinary actions.
Communicate information through the chain of command.
Establish game integrity and protection.
Maintain inventory controls and audit procedures.
Carry out supervisory responsibilities.