Table Games Shift Manager

Tioga Downs•Nichols, NY

About The Position

Inspires others with a clear direction by understanding and demonstrating a high level of commitment in all endeavors. Implements policies and procedures and directs gaming operations personnel to ensure smooth and efficient operation of table games in accordance with the gaming regulations, internal controls, company policies and objectives. Coordinates Dealers schedules and makes adjustment to spread based on business demand. Recognizes irregularities with possible devious overtones on part of personnel or public and institutes appropriate action. Responsible for Title 31 compliance, as well as, the profitable operations based on management of staffing levels and game spread to budget levels. Must be able to sit stand and walk for extended period of time. Must be able to lift 40lbs. Must be able to maintain a NYSGC license.

Requirements

Minimum 3 years as Pit Manager and 2 years as Assistant Shift Manager.
Must have knowledge of all games and demonstrate skills to manage all games on a particular shift.
Clear technical understanding of Table Games manuals, policies and procedures.
High School Diploma or GED required.
Must possess excellent customer relations, leadership and communication skills.
Must be able to read, write, speak and understand English.
Must be able to communicate effectively with guests as well as all levels of team members
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of American money.
Must be able to be physically mobile and have the ability to push, pull, carry and lift 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must be proficient in Microsoft excel and word.
Must be able to maintain a NYSGC license.

Responsibilities

Provide excellent guest service to both internal and external guests.
Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand they are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Recommends and implements change to improve overall employee and guest satisfaction.
Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
Demonstrates leadership skills in determining a vision and aligns and inspires the team to achieve the vision.
Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
Ensures compliance with Title 31 requirements and processes
Responsible for maintaining inventory levels of all gaming supplies
Responsible for training and development of Dealers and Supervisors
Provides superior guest service and positive interactions with external and internal guests and team members.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Displays the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
Investigates players complaints to determine basis of grievance
Initiates service orders for equipment when necessary
Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment.
Has knowledge of Casino functions and current upcoming promotions to keep employees and guests informed.
Aid in the profitability by monitoring both revenue streams and expense areas for maximization.
Responsible for maintaining and updating SOP’ and communicating with the Director with updating internal controls.
All other duties as assigned