TA Operations Specialist

CBRE•Salt Lake City, UT

40d

About The Position

Candidate Care Specialist will support the recruiting function by administering the post-offer employment process from job offer to ready-to-hire. Ensuring that the Candidate Care Team provides world-class customer service and proficient TA operational support across the account by upholding CBRE's RISE values every day. Manage daily operations of the TA Operations / Candidate Care Team, including the team inbox, candidate care tracker, and candidate care inquiry forms (i.e., tickets). Maintain a positive, collaborative relationship with stakeholders and resolve escalations as needed from candidates, onboarding team, hiring managers, and recruiters. Identify gaps and opportunities in operational aspects of the TA Team; working with the TA Operations Manager to proactively streamline processes and create efficiencies wherever possible. Responsibilities include, but are not limited to, the following: • Requisition creation for the account, along with managing communication between finance and site leaders during the process. • Check the Candidate Care Tracker (CCT) daily to fill in missing information (i.e., hiring manager email; client employment history; and attached candidate flyers); make updates to candidate statuses; and clean-up data (e.g., typos and duplicate entries) as needed. • Check CCT for missing action items (i.e., pending acceptances and approvals) and send reminders, as needed. • Check CCT for missing pre-hire items and send reminders, as needed. • Complete weekly BIS checks and update CCT. • Reconcile internal offers that are not handled by the Internal Mobility Team (IMT); or update the CCT if IMT has completed confirm hire. • Manage the team inbox; responding to inquiries and resolving issues while maintaining a professional demeanor at all times; escalate or redirect emails as needed. • Manage the Candidate Care Inquiry Form (CCIF) dashboard and complete tickets in a timely manner (i.e., within 2 business days). • Respond to inquiries received via other modes of communication on the account - including Microsoft Teams, Slack, and Chime (will be transitioned off). • Inquiring, as needed, answers from the RC Team regarding candidates in progress. • Perform regular audits of staffing roster and dashboard to proactively build reqs and inform hiring team. • Ensuring the req tracker is updated. • Performing various checks across platforms to ensure data supports various requests, to mitigate risks of erroneous requests (e.g., request to cancel a req, but req has an active offer; request to build a req, but the staffing numbers do not support). • Plan proactively for operational tasks that may impact the team (e.g., setting autoreply for holidays; opening/cancelling/updating reqs for transitions or launches) • Serve a subject matter expert for operational processes related to TA. • Effectively inform and escalate issues, as needed, to the TA Operations Manager. • Complete ad-hoc projects, as requested by TA Operations Manager or TA Director.

Responsibilities

Requisition creation for the account, along with managing communication between finance and site leaders during the process.
Check the Candidate Care Tracker (CCT) daily to fill in missing information (i.e., hiring manager email; client employment history; and attached candidate flyers); make updates to candidate statuses; and clean-up data (e.g., typos and duplicate entries) as needed.
Check CCT for missing action items (i.e., pending acceptances and approvals) and send reminders, as needed.
Check CCT for missing pre-hire items and send reminders, as needed.
Complete weekly BIS checks and update CCT.
Reconcile internal offers that are not handled by the Internal Mobility Team (IMT); or update the CCT if IMT has completed confirm hire.
Manage the team inbox; responding to inquiries and resolving issues while maintaining a professional demeanor at all times; escalate or redirect emails as needed.
Manage the Candidate Care Inquiry Form (CCIF) dashboard and complete tickets in a timely manner (i.e., within 2 business days).
Respond to inquiries received via other modes of communication on the account - including Microsoft Teams, Slack, and Chime (will be transitioned off).
Inquiring, as needed, answers from the RC Team regarding candidates in progress.
Perform regular audits of staffing roster and dashboard to proactively build reqs and inform hiring team.
Ensuring the req tracker is updated.
Performing various checks across platforms to ensure data supports various requests, to mitigate risks of erroneous requests (e.g., request to cancel a req, but req has an active offer; request to build a req, but the staffing numbers do not support).
Plan proactively for operational tasks that may impact the team (e.g., setting autoreply for holidays; opening/cancelling/updating reqs for transitions or launches)
Serve a subject matter expert for operational processes related to TA.
Effectively inform and escalate issues, as needed, to the TA Operations Manager.
Complete ad-hoc projects, as requested by TA Operations Manager or TA Director.