T/R Coordinator (Internal)

GHY International•Columbia, SC

18d

About The Position

Are you ready to take the next step in your career and grow your expertise in customs brokerage? We're looking for a motivated team member to join us as an Truck/Rail Coordinator, reporting to the Client Care Manager. In this role, you’ll take the lead on managing the day-to-day operations of truck and rail shipments while acting as a key liaison between our customers, freight forwarders, customs, and PGAs. This is a great opportunity to deepen your knowledge, take on new challenges, and collaborate with a dynamic, supportive team. If you're passionate about problem-solving, communication, and continuous learning, we’d love to see you apply!

Requirements

Ability to triage and prioritize large volumes of work in a fast-paced, constantly changing environment
Ability to make moment of truth decisions to limit liability to GHY and our clients
Ability to spot problems and work pro-actively to resolve them
Extensive knowledge of client nuances and SOP’s
Ability to self-motivate and work independently
Strong, friendly, upbeat verbal and written communication skills
Advanced knowledge of HS Systems and Customs rules and regulations
Recognize PGA’s and impacts of PGA’s at time of release
Experience with Customs Brokerage software, like Smartborder and ITS
Proficiency of Outlook, Word and Excel
Tolerance to adversity and the capability to handle stress in a positive manner
Strong teambuilding skills
Ability to work within tight deadlines
5+ years of related industry experience
Completion of Grade 12 Education
Certified Customs Specialist Designation

Responsibilities

First point of contact for Associate questions
Monitoring truck/rail electronic workflows in ITS and advise Production Manager of any issues or concerns
Ensure all truck/rail release shipments received are processed timely
Ensure all ISF are processed timely
Monitoring Customs Import Specialists (CIS) personal production and ensuring they are functioning to full potential, prompting as needed
Monitoring Intake to ensure all e-mails are being responded to timely and professionally
Troubleshooting problems with entries
Resolving shipments on hold
Monitoring corrections
Communication with CBP, Customers, Freight Forwarders and Other Agents to request information or resolve shipment issues
Investigating service/performance failures and working with the Production Manager to put measures in place to prevent going forward
Arranging payment to carriers/warehouses
Providing tariff assistance to team
Full understanding of EDI Solutions to be able to troubleshoot when shipments have issues loading into the system
Motivating the team
Working with the Production Manager to develop monthly work schedules
Ingenuity in realigning staff to cover occurrences such as illness, unprojected volumes, or intricate shipments.
Providing support outside of regular working hours to support associates/clients
Assistance in data entry, as needed
Other duties, as required