Systems Training and User Support Senior Consultant
About The Position
The Systems Training and User Support Senior Consultant will join a dynamic team supporting a global implementation of an IT system at the Department of State. In this role, the candidate will assist with the deployment, user support, and training for end-users of a global IT system. Day to day responsibilities may include: Creating training materials to include manuals, presentations, and hands-on exercises to educate users on system functionalities Conducting training sessions for different user groups, addressing user needs, and answering questions about the system Providing troubleshooting assistance to users during implementation phase and addressing any post-deployment issues
Requirements
- An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
- Bachelor's degree
- THREE (3) years’ experience with system administration, software deployment, and/or systems training
Nice To Haves
- State Department experience (or other international agency)
- Experience with Archibus or Kahua platforms
- Ability to quickly learn new systems and adapt to changing project requirements
Responsibilities
- Creating training materials to include manuals, presentations, and hands-on exercises to educate users on system functionalities
- Conducting training sessions for different user groups, addressing user needs, and answering questions about the system
- Providing troubleshooting assistance to users during implementation phase and addressing any post-deployment issues
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
