Systems Tech $50,000-$82,500/annually

Mille Lacs Corporate Ventures • Onamia, MN

6d • $50,000 - $82,500

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities. The Systems Technician is responsibilities include installing, repairing, testing, maintaining and networking of computers and peripherals; administration of accounts, installation, updating and troubleshooting of software packages on hardware; provide support, training and guidance to our end-users. This role plays a crucial role in ensuring the smooth operation of IT systems and infrastructure within an organization by providing responsive and effective technical support to end-users and stakeholders.

Requirements

• Demonstrates a broad knowledge of IT enterprise applications, operations, workflows, and standards.
• Demonstrates understanding of system security including risk management and compliance
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• The ability to work to tight deadlines and provide regular progress updates against agreed milestones.
• Associate’s degree in information technology or equivalent from two (2) year College or equivalent combination of education and/or experience four (4) years.
• AND Minimum of one (1) years of experience working with and supporting desktop operating systems or applications within a networking environment, preferably in a casino environment.
• Must be able to secure license from the Mille Lacs Band Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
• Must possess superior technical and communication skills, as well as proficiency in a variety of network and enterprise application systems currently in use by the company.
• High proficiency in business and technical writing
• Talent, judgment, and imagination to create ideas and words for the creation of materials.
• Knowledge of the mechanics of writing: punctuation, spelling, structure, and organization of writing.
• A small ego and positive attitude, ready to dig in and further elevate an already amazing business to the next level.
• The talent to smile while sweating under a tight deadline or two because tight deadlines are inevitable-it’s also exciting and never the same challenge every day.

Nice To Haves

• Power Limited Technician (PLT) certified - Preferred
• Preferred to be certified in at least one (1) of the following or an additional two (2) years of experience undertaking IT responsibilities within a technology-centric setting.
• A+ ITIL HDI Microsoft CompTIA Network + CompTIA Security + CompTIA Project + ServiceNow

Responsibilities

• User Support: Providing first-line technical support to end-users via phone, email, chat, or in-person to resolve IT-related issues and requests promptly and efficiently.
• Incident Management: Logging, categorizing, prioritizing, and tracking incidents reported by end-users using a ticketing system or help desk software, and ensuring timely resolution within agreed-upon service level agreements (SLAs).
• Problem Identification and Diagnosis: Troubleshooting hardware, software, and network issues reported by end-users to identify the root cause of problems and determine appropriate solutions or workarounds.
• Technical Documentation: Documenting solutions, workarounds, and troubleshooting procedures in a knowledge base or help desk repository to facilitate the resolution of similar issues in the future and to assist other support staff.
• Software Installation and Configuration: Assisting end-users with the installation, configuration, and troubleshooting of software applications, operating systems, and productivity tools on desktops, laptops, and mobile devices.
• Hardware Support: Providing basic hardware support, including diagnosing hardware failures, replacing defective components, and coordinating warranty repairs or replacements with vendors as necessary.
• User Account Management: Assisting with user account administration tasks such as password resets, account unlocks, and access provisioning or deprovisioning for various systems and applications.
• Remote Support: Utilizing remote access tools to troubleshoot and resolve technical issues on end-users' devices remotely, minimizing downtime and disruptions to productivity.
• Training and Education: Providing end-users with guidance, training, and self-help resources to empower them to resolve common IT issues independently and to promote best practices for IT usage and security.
• Escalation Management: Escalating unresolved or complex issues to higher-level support teams, system administrators, or specialized technical experts for further investigation and resolution.
• Installs, connects, disconnects, repairs, updates and moves computer equipment throughout the properties.
• Adheres to standards of security, system integrity and confidentiality within the department.
• Routinely inspects all supported equipment on property, identifying potential problems and performing necessary repairs; performs regular preventative maintenance on all supported equipment.
• Ensures a superior level of user service and satisfaction is achieved and maintained by adhering to Service Level Agreement’s (SLA’s) identified by the organization.
• Performs light housekeeping duties in the Information Technology Department, ensuring a clean, neat and orderly work area and a dust-free environment in the computer room and office areas is achieved and maintained.
• Act as liaison with third-party support, Windows/Apple-based and/or peripheral hardware equipment vendor(s).
• Responsible for desk phone deployment and troubleshooting.
• Deploy and set up cell phone and mobile devices.
• Assist Asset manager with on-boarding and off-boarding duties and needed.
• Works with project management department and Engineers on projects when necessary
• 24/7 support expected for critical business systems and application functionality which may include taking calls on nights, weekends and holidays.
• Required to participate in on-call pager rotation.
• May perform other duties as assigned.
• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Understand technical business processes, develop systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for smaller to mid-size projects, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems deployment
• Determine and develop user requirements for systems in production\Test Labs, to ensure maximum usability

Benefits

• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree