IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

Mille Lacs Corporate Ventures • Hinckley, MN

4d • $50,000 - $82,500

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities. Grand Casino Mille Lacs/Hinckley IT Systems Specialist Band Member Development DEPARTMENT: IT REPORTS TO: Service Operations Manager Build Capability. Strengthen Systems. Grow Into IT Leadership. This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley. As the Band Member Development – IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology. This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.

Requirements

• Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.
• Associate’s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.
• 1–3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.
• Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.
• Strong analytical, problem-solving, and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs)

Responsibilities

• Provide first-line technical support for hardware, software, network, and enterprise applications.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.
• Assist with user account administration including access provisioning, password resets, and system permissions.
• Support desk phone and mobile device deployment and troubleshooting.
• Participate in remote troubleshooting and resolution of technical issues to minimize downtime.
• Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.
• Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.
• Escalate complex technical issues appropriately while maintaining ownership of follow-through.
• Assist with preventative maintenance and routine inspection of supported equipment across properties.
• Support system security standards, risk mitigation practices, and IT compliance requirements.
• Participate in business continuity and critical systems support, including on-call rotation.
• Act as liaison with third-party vendors for supported hardware and software solutions.
• Partner with IT Engineers and Project Management teams on assigned projects.
• Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.
• Learn enterprise application workflows, system integrations, and operational dependencies.
• Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.
• Contribute to continuous improvement efforts that enhance efficiency and user experience.

Benefits

• Competitive salary and comprehensive benefits (medical, dental, vision).
• 401(k) with employer match, tuition reimbursement, and paid parental leave.
• PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
• Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree