Systems Support Technician

Johnson Controls•Aurora, CO

2d•$22 - $28•Onsite

About The Position

The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer software. Our Programmers also assist with technical trouble-shooting and special programming projects. This position requires high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, SafeWatch, Vista and DSC panels and their compatible Communicators. How you will do it: Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL. Input specific information into new or existing accounts in response to tech request or by scope of work. Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind. Complete data entry into programming and MM when required. Resolve technical issues through research and investigation and respond back to appropriate parties via phone. Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC. Other duties as assigned. What we look for Required: Ability to multi-task; strong customer service, problem-solving, and communication skills. High school degree or equivalent preferred. Competency in Microsoft Windows / Office. Must be a team player and able to work as business needs dictate. This is not a REMOTE position Preferred: Experience with alarm installation, DLL, technical support, or data processing preferred. Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels. 1 to 3 years of contact / call center experience. HIRING HOURLY RANGE: $22 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

Requirements

Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred.
Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
This is not a REMOTE position

Nice To Haves

Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP and DSC panels.
1 to 3 years of contact / call center experience.

Responsibilities

Take inbound phone calls from technicians requesting assistance in programming customers alarm panels, communicators, or video equipment through remote DLL.
Input specific information into new or existing accounts in response to tech request or by scope of work.
Register Communicators and ensure accurate communication between the customers location, JCI receivers and Mastermind.
Complete data entry into programming and MM when required.
Resolve technical issues through research and investigation and respond back to appropriate parties via phone.
Ensure all MM Data and Panel programing are accurate and match paperwork, issue confirmation and place accounts in service to be monitored in the CMC.
Other duties as assigned.