Audio Visual Systems Support Technician

The University of Texas at Austin • Austin, UT

6h • Onsite

About The Position

As part of the LAITS Classroom Support Team, this position will support, maintain, and troubleshoot the multimedia technology in General Purpose Classrooms and departmental spaces across campus.

Requirements

• Experience equivalent to 2 years in AV system installation or maintenance.
• Experience with working on a support team that provides real-time, in-person technical support.
• Relevant education and experience may be substituted as appropriate.
• This job requires a class "C" operator's driver's license.
• The applicant selected must provide a current three year driving record from the current state of residence.
• If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Nice To Haves

• High school graduation or GED.
• Bachelor's degree.
• More than four years of experience in the skilled maintenance and repair of multimedia equipment.
• Professional experience in a university setting.
• Demonstrated ability to work well both independently and as part of a team or crew.
• Professional experience in customer service or support roles.
• Experience maintaining Crestron-controlled AV systems and AVoIP technology.
• Experience supervising student employees.
• Experience with video-conferencing, distance learning, and lecture capture solutions.

Responsibilities

• Assist faculty and other classroom users with the operation of multimedia and computer systems.
• Assist in training and supervising a team of student employees responsible for providing specialized, technical support.
• Assist with management of inventory in Liberal Arts technology classrooms.
• Identify and repair faults and failures within complex audio/visual systems.
• Perform highly-skilled and technical work involving the installation, operation, maintenance and support of audio/visual and AV control system equipment.
• Provide on-call telephone and technical support to classroom users sometimes outside of normal business hours.
• Provide technical assistance in the planning, construction, repair, and renovation of classroom technology systems.
• Provide technical support for the operations of the Liberal Arts Classroom Help Desk.
• Other related functions as assigned.

Benefits

• 100% employer-paid basic medical coverage for employee
• Optional medical insurance for employee’s dependents - up to 50% employer-paid
• Optional dental, vision, and term life insurance for employees and dependents
• Paid holiday time off each year; state legislature determines the number of holidays
• 12 days of paid vacation time off per year for new employees
• 12 days of paid sick leave per year
• Matching contribution to Teacher Retirement System (TRS)
• Staff Tuition Assistance Program
• Access to Recreation & Health Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees