Systems Support Technician

Public Health Solutions•New York, NY

3d•$70,000 - $70,000•Hybrid

About The Position

Public Health Solutions seeks a Systems Support Technician to support the day-to-day upkeep of computer systems and infrastructure. He or she will be responsible for a proportionate share along with their peers of an Ethernet Wide Area Network with more than 500 nodes in 19 locations consisting of more than networked PCs, laptops, printers, 15 servers organized into one Microsoft Active Directory domain and hosted in Azure and locally, and 50 network devices including Cisco switches and routers. Additionally, PHS relies heavily on the Office 365 Suite of online tools, to support remote work for all staff. We are seeking an experienced System Support Technician for the following.

Requirements

MCP or other industry certification preferred.
Minimum of 3 years’ experience supporting computers and servers in a networked environment.

Nice To Haves

In depth knowledge of the Windows environment.
Extensive experience with Office 365, Azure, and Intune as a user and administrator.
Experience with Zoom VoIP Phone and conferencing a plus.
Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions.
Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful.
Some travel within five boroughs.
Good communication and interpersonal skills.

Responsibilities

Function as principal contact for all end user support.
Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date.
Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
Support remote work for most PHS staff and manage VPN connectivity issues.
Perform other duties as assigned.

Benefits

Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.

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