Systems Support Specialist II

Regency Hospital - Cleveland East•Warrensville Heights, OH

20d

About The Position

Systems Support Specialist II Cleveland Region Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time. We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Systems Support Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Systems Support Specialist II will be responsible for providing telecom, desktop and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Help Desk and serves as a resource for the Systems Support on-call rotation. The Systems Support Specialist II reports to the Manager, Systems Support This is an excellent opportunity for an experienced Systems Support Specialist to join our IS team and provide endpoint device, application, and basic network infrastructure support for our hospitals in the Cleveland, Ohio region, which includes: Regency Hospital - Cleveland East - Warrensville Heights, OH 44128 Cleveland Clinic Rehabilitation Hospital, Avon, OH 44011 Cleveland Clinic Rehabilitation Hospital, Beachwood, Ohio 44122

Requirements

BS or BA degree in Information Technology, Computer Science, or equivalent work experience
In Lieu of undergraduate degree, the ratio is 1:1 meaning one year of College equals one year of work experience.
5+ years of experience in Information Systems.
3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
Occasional regional travel may be required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Nice To Haves

Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu scanners, etc.).
Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
7+ years of experience in Information Systems.
Knowledge of Microsoft productivity application suites.
Healthcare and clinical experience preferred.
Health application support including Epic and MEDHOST.
Excellent analytical, problem-solving and customer service skills.
Excellent verbal and writing skills.
Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.

Responsibilities

Respond to help desk referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
Monitor and report on any security violations related to the unwarranted access to corporate data.
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.