Systems Support Manager

Aztec Group

20h

About The Position

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative. About the role: This is a junior management position which will provide support in implementing and managing portfolio of innovative applications. You will support Aztec’s various business functions, working with our Client Facing teams ("CFT"), project managers, departmental heads and, where necessary, external clients and vendors to drive continuous improvement and prompt resolution of issues. Continual review of systems and processes to drive innovation and efficiency improvements.

Requirements

• Strong analytical and problem-solving skills with an ability to break down complex processes and identify key requirements.
• Experience in a business analysis, project coordination, or systems support role in a technology or financial services setting.
• Experience within a Project Management environment, including co-ordination and planning of actions and resources
• Relevant professional qualifications
• You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.

Nice To Haves

• Exposure to Private Equity products such as eFront, Yardi, Fenergo, Investran, Medius or Viewpoint and client-facing portals in a financial services context preferable (but not essential)
• Knowledge of TSQL and BI toolsets for data analysis and reporting
• Accounting experience and/or accounting qualification preferable (but not essential)

Responsibilities

• Provide support to various business functions to drive system and process improvements and ensuring the timely and accurate investigation and resolution of issues.
• Work closely with business stakeholders to gather, document, and analyse requirements related to application changes, enhancements, and new features.
• Provide scoping / support with initiatives, including understanding user pain points, mapping current-state processes, and identifying areas for improvement.
• Support the documentation of business requirements, use cases, and acceptance criteria to enable accurate development and testing of solutions.
• Conduct impact assessments for proposed changes, identifying dependencies and assisting with prioritisation.
• Participate in triaging incoming service requests and incidents to assess whether issues are user-related, data-related, or require system changes.
• Ensure that any system developments, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
• Support user acceptance testing (UAT) by preparing test scripts, tracking defects, and validating outcomes against business expectations.
• Assist in preparing user guides, release notes, or training materials for new or updated functionality.
• Liaise with third party vendors and support teams in project initiation, scoping, development, and issue resolution.
• Identify opportunities to streamline workflows and enhance data accuracy through improved system usage or automation.

Benefits

• Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed