Systems Support Technician

Durham County • Durham, NC

4d

About The Position

The purpose of this position is to provide responsible technical and skilled work, installing, troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.This class works under general supervision, independently developing work methods and sequences.

Requirements

• Thorough knowledge of personal computer technology.
• Ability to install PCs, operating systems, and applications software.
• Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to computer or technical problems.
• Ability to serve as a team member, providing coordination and leadership to other team members.
• Ability to establish and maintain effective working relationships with users, peers and department officials.
• Ability to communicate effectively orally and in writing.
• High School Graduation or GED equivalent.
• Two (2) years of technical support for IT hardware and software or related experience or an equivalent combination of education, training, and experience.

Responsibilities

• Provides training for specific computer applications and systems.
• Plans, installs and tests new equipment and software.
• Configures, setup and maintain master stations, reservation stations, and print release software.
• Assists in maintaining personal computer and terminal equipment database.
• Troubleshoots hardware problems related to PCs, terminals, and peripherals.
• Produce system reports.
• Troubleshoots software problems related to office automation and applications programs.
• Performs minor in-house repairs on PCs and coordinates major repairs with equipment vendors.
• Develop and document IT standards and procedures, including maintenance and operational protocols, to enhance department IT infrastructure.
• Deliver superior customer service, ensuring effective communication with both internal and external stakeholders.
• Coordinates support with Durham County Information Technology Department.
• Provides user support in installing and using PCs, terminals, peripherals, and applications software.
• Performs related work as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED