Systems Operation Support Technician (202602)

Purvis • Brooklyn, NY

5d • $75,000 - $102,000 • Onsite

About The Position

PURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local governments. We’ve been committed to sustainable growth since our inception in 1973, striving for continual improvement without ever losing sight of our core values: transparency, integrity, and teamwork. We provide the tools and path for each employee to be successful – and in return, ask you to play a pivotal role in helping your peers and clients be successful, providing top-notch teamwork and service. Peace of Mind at PURVIS Systems means knowing your work provides immeasurable value to our team, our partners and our clients. PURVIS has an immediate opening for a Systems Operations Support Technician. We are looking for an tech-minded individual to be responsible for providing operational support for the testing, maintenance, troubleshooting and deployment of computer systems, hardware and software. Work will be performed at client site, as well as PURVIS office in Queens Village, NY. The day-to-day responsibilities of this role include: Conduct daily monitoring of systems operations against expected performance, including retrieving and reviewing system operational and nightly logs. Document any anomalies and alert Program Manager. Provide system engineering support to end users to document and report issues. Conduct investigation into any operational anomalies or failures of systems. Document characteristics of anomalies / failures and define and document cause to the hardware, software, communications and/or configuration level. Provide operational support to resolve anomalies / failures. Facilitate third party efforts (IT and software / hardware organizations and vendors; etc.) to assist in resolution in their respective areas of expertise. Ensure system logs, application and operating system, are available to assist in troubleshooting efforts. Support testing, problem resolution and system rollout at remote sites throughout New York City boroughs. Perform scheduled preventative maintenance of both system hardware and software in accordance with provided maintenance procedures and best practices. Verify system performance after maintenance actions. Conduct final testing and verification of all system hardware, software, network and configuration modifications. Document test results. Conduct rollout of system upgrades. Provide project management support, for system upgrades and other initiatives, to include: meeting minutes, status reports, action item databases and project schedules.

Requirements

• Bachelors degree in Computer Science, Engineering or related field and 2 years of work related experience. In lieu of degree, 5 years of work-related experience.
• Must have excellent interpersonal and verbal and written communication skills.
• Be able to work in stressful, austere environments in all types of weather, all days of the week.
• Valid driver’s license and vehicle. Position will require travel within New York City and mileage/tolls will be reimbursed.
• Excellent organizational, administrative and scheduling skills.
• Ability to work both independently and in a collaborative environment administratively as well as operationally in the field.
• Computer literate with proficiency in Microsoft Office suite of applications and MS Project, Visio, MATLAB.
• Experience in structured testing and troubleshooting hardware / software based systems.

Nice To Haves

• Experience with two way - Land Mobile Radio - RF communications is desirable.

Responsibilities

• Conduct daily monitoring of systems operations against expected performance, including retrieving and reviewing system operational and nightly logs.
• Document any anomalies and alert Program Manager.
• Provide system engineering support to end users to document and report issues.
• Conduct investigation into any operational anomalies or failures of systems.
• Document characteristics of anomalies / failures and define and document cause to the hardware, software, communications and/or configuration level.
• Provide operational support to resolve anomalies / failures.
• Facilitate third party efforts (IT and software / hardware organizations and vendors; etc.) to assist in resolution in their respective areas of expertise.
• Ensure system logs, application and operating system, are available to assist in troubleshooting efforts.
• Support testing, problem resolution and system rollout at remote sites throughout New York City boroughs.
• Perform scheduled preventative maintenance of both system hardware and software in accordance with provided maintenance procedures and best practices.
• Verify system performance after maintenance actions.
• Conduct final testing and verification of all system hardware, software, network and configuration modifications.
• Document test results.
• Conduct rollout of system upgrades.
• Provide project management support, for system upgrades and other initiatives, to include: meeting minutes, status reports, action item databases and project schedules.

Benefits

• The PURVIS Team values the health and financial security of every employee. This is why we have chosen to offer all full‐time employees a comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality.
• PURVIS values the diversity of our team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level