Systems Support Engineer / IT Administrator

Maddox Industrial Transformer • Greer, SC

7d • $70,000 - $100,000 • Onsite

About The Position

You will be responsible for supporting the technology experience of all Maddox employees and partners, the administration of network, surveillance, and building access control systems, and for handling both vendor management and administration of a wide-range of best-in-class industry software. The systems you will oversee touch every area of the organization.
Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge.
You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support teams and vendors, solve both documented and novel problems that arise within our various 3rd party systems, and replace faulty equipment.
You will proactively ensure that all Maddox team members have the technological tools they need to be successful. You will set up new users and change access permissions as roles change. You will maintain and support a fleet of devices deployed across the business. You will ensure that networks are online and that facilities are secured by functional surveillance and access control systems.

Requirements

• Excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• Enjoy and are adept at engaging with customers of all technical backgrounds.
• Have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives.
• Ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Work style prioritizes collective success over solo or “hero” efforts.
• Exercise strong systems thinking, and you’re a proactive self-starter.
• Comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning environments.
• Bring hands-on experience in network, surveillance, and/or door access control installation and configuration/management.
• Have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.
• Have a knack for project management and a proven track-record of successfully delivered IT projects that drive business objectives forward.
• Current professional experience is required.
• Hands-on experience in ERP platform administration/support is required.

Responsibilities

• Supporting the technology experience of all Maddox employees and partners
• Administration of network, surveillance, and building access control systems
• Handling both vendor management and administration of a wide-range of best-in-class industry software
• Responding to internal user support requests and resolve issues in a timely manner
• Providing users with access to systems
• Investigating and troubleshooting software and hardware failures
• Coordinating with external support teams and vendors
• Solving both documented and novel problems that arise within our various 3rd party systems
• Replacing faulty equipment
• Setting up new users and change access permissions as roles change
• Maintaining and supporting a fleet of devices deployed across the business
• Ensuring that networks are online and that facilities are secured by functional surveillance and access control systems

Benefits

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed