Systems Ops Trainer Coord (ED-200) (2735)

WAUKESHA-PEARCE INDUSTRIES LLC•Houston, TX

About The Position

System Operations Trainer Coordinator will be responsible for training new Engine Division Personnel on the JDE system, along with policy and procedures. This includes Service Admins, Store Managers, Parts Managers, Regional Field Service Managers, Parts Employees. The System Operations Training Coordinator will travel to ED Branches to conduct refresher JDE system, policy, and procedures training. Also travel to branches to sit with employees and review the daily system practices.

Requirements

Entry Level experience with ERP systems; preferably JD Edwards
Must have a minimum of 2 years’ experience working in a service operations environment
High School Diploma or GED
Must meet goals and objectives set forth by the company
Must conform to policies and procedures set forth by the company
Some experience with JD Edwards
Must be proficient with Windows programs (MS Word, Excel, Power Point and Outlook).
Must have the ability to work flexible hours and days
Must be dependable and work independent
Must maintain good client relations
Must maintain a professional appearance
Must promote and maintain clean, neat, and safe work environment
Must have the ability to travel
Must have the ability to instruct and motivate others
Must have the ability to effectively evaluate others and make continual measurable improvements
Must protect the company assets and interest

Responsibilities

Assist ED Operations helpdesk to help branch personnel with questions and issues about the JDE system, policies and procedures for Service, Parts Inventory, Time Entry, Units, Reman Exchanges, and Administrative Duties.
Assist with creating written training material for using JDE, updating existing materials as needed, recording training videos and conducting training webinars.
Responsible for updating existing ERP system training material
Travel to other Waukesha-Pearce branches to present training materials with existing employees and new hires
Assist personnel with information that is requested concerning trouble shooting ERP system issues
Handle or assist with special projects as assigned
Promote good welfare among the company and its division
Provide reporting to branches for interactive communication which includes Open Customer AR, Open Claims AR, etc.
Backup for all warranty/claims functions including submittal, reporting, AR clearing, etc.
Assist with working with Accounting and Inventory Control departments on system related issues.
Assist the EDI Group with branch submittal issues, customer portal set-up, portal status reporting and attend required meetings pertaining to portal customers.
Perform other duties as assigned