Systems Management Analyst (EPIC) - Remote

UnitedHealth Group Inc.•Owensboro, KY

54d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Epic HIM certification, accreditation, or proficiency (If your certification has lapsed, it must be renewed within 45 days of hire)
3+ years of work experience in Epic HIM (Health Information Management)
Experience working with either internal or external stakeholders/customers
Willing or ability to participate in on-call after hours rotation. Estimated at to occur for 1 week every 2 months.
Willing or ability to participate in projects and upgrades requiring after hours availability

Nice To Haves

A degree in a healthcare IT related field
5+ years of experience in healthcare IT industry
Experience working with application vendors for support and enhancements
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Responsibilities

Acts as the application champion by liaising with business stakeholders, application vendors, and other technical/functional teams to understand and analyze complex business problems and provide cost effective and efficient solutions using information technologies
Investigates user problems and needs, identifies their source, and determines possible solutions
Proactively monitors and evaluates the effectiveness of all applications and recommends opportunities for improvements
Facilitates the maintenance and support of applications and other systems assigned to the team
Provides break-fix support to analyze and interpret normal and abnormal software behavior
Troubleshoots unexpected results (interface, data integrity, set up, etc), to resolve, document, and negate the recurrence of applications issues and failures
Escalates break-fix issues to vendor support when troubleshooting does not resolve the issue
Escalates to management and project managers regarding break-fix and other tasks within requested timeframes
Develops and executes application testing, including test scripts, documentation of results, and integration testing
Remains abreast of trends and developments in information technology and associated software
Analyzes vendor released content and provides validation of the data for reporting, Decision Support and Analytics
Analyzes vendor content as it is released in order to determine impact to end users, recommend needed changes to workflows, enhancement requests to the vendor, and estimate resource needs to implement

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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