Systems Integration Specialist

Remote

3d•Remote

About The Position

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are looking for a Systems Integration Specialist, with deep expertise in Compulink, to join our growing team. Reporting to the Director of Systems Integration, this position is responsible for the implementation, enhancement, and support of clinical applications deployed throughout VIP. This is a remote position with some travel to meet with the practices within the company.

Requirements

Bachelor’s degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings.
Experience with practice management systems, including Compulink, is required.
Exhibit customer service skills necessary to provide ongoing support for end users.
Excellent communication skills adapted to the requirements of the customers.
Ability to manage competing expectations and priorities.

Nice To Haves

Experience in Optical sales in preferred.
General/basic knowledge of SQL is preferred.

Responsibilities

Implement, enhance and support clinical applications
Assist with the creation of standard departmental processes to meet operational goals
Adhere to IS project management standards and appropriately see projects through the project life cycle
Analyze workflow to determine system enhancement needs and changes
Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements
Lead testing and implementation of enhancements
Support existing and new system features on training, go-live, and enhancements as appropriate
Plan, document and execute application features and functionality as per vendor requirements
Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms
Provides training to office Super Users on application functionality