Systems Engineer - Fully Cleared
About The Position
At Intelliforce, we don’t just support systems—we safeguard access. As part of the team, you’ll provide 24x7 support for enterprise Identity, Credential, and Access Management (ICAM) services that enable secure authentication and authorization across the intelligence community. You’ll monitor systems, troubleshoot incidents, and assist customers with integration, access, and identity issues, ensuring mission-critical applications remain secure and available around the clock. This is a hands-on technical support role that combines analysis, communication, and rapid problem-solving to keep Zero Trust infrastructure running smoothly. Schedule and Work Details Location: Ft. Meade, MD area (Government and Contractor facilities) Schedule: 24x7x365 Operations Center, 10-week rotating schedule Period 1 – Mids: 4 on, 3 off, 3 on, 4 off (5 PM–5 AM) Period 2 – Days: 3 on, 4 off, 4 on, 3 off (5 AM–5 PM) Period 3 – Days: 3 off, 4 on, 4 off, 3 on (5 AM–5 PM) Period 4 – Mids: 4 off, 3 on, 3 off, 4 on (5 PM–5 AM) Period 5 – Straights: Monday–Friday, 8 hours per day Shift Differential: Available for Mid shift (TBD)
Requirements
- Clearance: Top Secret Clearance with Full Scope Polygraph (must be active). We do not have the ability to sponsor clearances.
- Citizenship: Must be a U.S. Citizen. We cannot sponsor visas.
- Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Minimum seven (7) years of Systems Engineering experience in programs of similar scope and complexity
- An additional five (5) years of experience may substitute for a degree (12 years total)
- Experience with or knowledge of: Online and telephone customer support
- Experience with or knowledge of: Public Key Infrastructure (PKI)
- Experience with or knowledge of: Attribute-Based Access Control (ABAC) and Entitlements Management
- Experience with or knowledge of: LDAP directories and SQL database queries
- Experience with or knowledge of: RESTful services and APIs
- Experience with or knowledge of: Ticketing systems (JIRA, Redmine, or ServiceNow)
- Experience with or knowledge of: Linux operating systems
- Ability to: Analyze and troubleshoot complex system applications
- Ability to: Communicate technical issues clearly to users and teams
- Ability to: Modify and maintain Confluence documentation
- Ability to: Support customer education and technical training
- Ability to: Work independently and adapt in a fast-paced environment
Nice To Haves
- Experience working in 24x7 operations or mission-critical support environments
- Familiarity with Zero Trust and ICAM concepts
- Strong written communication and documentation abilities
- Prior experience supporting DoD or intelligence community programs
Responsibilities
- Provide Tier 1 and Tier 2 operational support for enterprise ICAM systems in a 24x7 environment
- Monitor system health, logs, and alerts to ensure uptime and reliability
- Support customers integrating with Enterprise and IC Attribute and Authorization services
- Troubleshoot access, authentication, and entitlement issues
- Work with development teams to resolve technical problems related to RESTful services
- Manage incidents and requests in JIRA and provide updates via email, chat, and phone
- Perform database queries using SQL for troubleshooting and verification
- Document issues, procedures, and customer guidance using Confluence
- Assist with user education and training on software capabilities and ICAM tools
- Analyze system performance and propose operational improvements
Benefits
- Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
- Multiple medical plan options, including ones with zero deductible or premium for employees.
- Generous 401(k) with immediate vesting—because your future matters now.
- Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
- A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
