Systems Engineer

ChenMed

1d • Hybrid

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Systems Engineer is responsible for designing, developing and integrating enterprise technology systems at every stage of their lifecycle. The incumbent in this role, as a core level member of the IT Systems Engineering team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT.

Requirements

• Solid business acumen and acuity
• Advanced Cloud experience, preferably in AWS
• Advanced scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Advanced networking as it pertains to systems integration knowledge (OSI network layers, TCP/IP)
• Advanced experience in the administration and performance tuning of application stacks
• Highly-developed understanding of either Windows or Linux Operating Systems
• Advanced understanding of servicing computer hardware, both client and server
• Advanced understanding of networking as it pertains to systems integration, computer and storage interaction and setup
• Advanced understanding of client/server and web applications
• Understanding of scripting and automation
• Developed understanding of DevOps practices
• Ability and willingness to quickly adjust priorities as business needs shift
• High level of conceptualization, analytical, logic, and reasoning skills
• Ability to ensure that a remarkable level of customer service is provided at all times
• Skilled in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• BA/BS degree in Computer Science, Engineering or a closely related IT fields OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
• A minimum of 5 years’ experience providing technical support in a corporate environment, working within a dedicated, multi-tier technical team required
• A minimum of 3 years’ experience managing and monitoring systems in an enterprise environment required

Nice To Haves

• At least 1 professional level certification (MCSA, LFCS, etc.) or higher preferred
• Experience using a service desk platform (ITSM or trouble ticket system)

Responsibilities

• Manages and monitors all infrastructure and system installations, including configurations, testing and maintenance.
• Creates and manages Infrastructure as Code (IaC) capabilities for internally developed applications.
• Maintains, provisions and troubleshoots systems hardware platforms (servers, NAS devices, SANs, etc.) ensuring the highest levels of systems and infrastructure availability.
• Crafts custom scripts to increase automation and reduce required human interaction.
• Conducts high-level root-cause analysis for service interruption and establishes preventive measures.
• Develops infrastructure to incorporate latest technology best practices and improve operational performance.
• Monitors and tests application performance for potential bottlenecks, identifies possible solutions and works with developers to implement those fixes.
• Documents work performed and communicates with stakeholders via email and the service management platform.
• Creates and maintains standard operating procedures and knowledge bases.
• Participates in the IT Engineering on-call support rotation.
• Performs other duties as assigned and modified at manager’s discretion.

Benefits

• With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level