Systems Engineer

General Informatics • Beaumont, TX

8d

About The Position

The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.

Requirements

• 2+ years help desk or technical support experience
• Strong knowledge of Microsoft desktop operating systems
• Experience with network troubleshooting
• Understanding of IT security principles
• Excellent customer service skills
• Microsoft Windows desktop/server operating systems
• Active Directory and Office 365
• Basic networking and security
• Hardware troubleshooting
• Ticketing systems
• SharePoint administration
• Basic scripting and automation
• Strong diagnostic abilities
• Excellent communication skills
• Problem-solving capabilities
• Time management
• Customer service orientation
• Team collaboration
• Attention to detail

Responsibilities

• Provide Level II help desk support for hardware and software issues
• Deploy and maintain desktop and laptop environments
• Install and configure standard software applications
• Manage system updates, patches, and upgrades
• Support network infrastructure and security systems
• Work across multiple client environments
• Configure and troubleshoot network equipment
• Manage Active Directory and Office 365 environments
• Support Windows Server and desktop operating systems
• Assist with virtualization platforms (VMware/Hyper-V)
• Create and maintain detailed ticket documentation
• Coordinate with clients on issue resolution
• Support sales team with technical designs
• Follow established support procedures
• Participate in 6-week on-call rotation
• Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)
• Manage network protocols (DHCP, DNS, VLANs)
• Support Microsoft environments
• Implement security best practices
• Assist with automation initiatives
• Maintain technical documentation
• Support project implementations
• Assist with client presentations
• Consistently demonstrates Can Do, Will Do! attitude
• On-call rotation. Some evening/weekend work at times with no notice.
• Other duties as assigned

Benefits

• medical benefits
• 401(k) eligibility
• Paid Time Off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed